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Digital Marketing In The Telecom Sector: How To Do It Effectively

The telecom industry, like many other industries, is constantly evolving and changing. This ranges from technological advances and innovations in the market to consumer behaviour and marketing investments.

Change is the only constant in business and willingness to adapt has never been more important than it has today. The telecom companies that will be the most successful are the ones who listen to the market and aren’t rigid in their old ways – resistant to change.

Digital marketing is a prime example of this. Some companies have adapted to digital and have utilised the digital landscape to improve their bottom line. Others have, however, been left behind due to an unwillingness to adapt and change their strategies.

After working with various telecom companies, we have taken the time to break down some of the fundamentals when it comes to digital marketing in the telecom industry. Read on below and find out exactly how to keep up with everything digital.

Why digital marketing?

If you didn’t already know, digital marketing is an incredible asset to any business – if done correctly. In fact, the term ‘digital marketing’ soon won’t be seen as something separate to ‘marketing’. Currently, businesses need to prioritise digital marketing as a fundamental pillar to their overall marketing strategy. In this day and age, if you are a ‘marketing expert’ but have no understanding of digital, then you are seriously missing out on a major skillset.

From search engine marketing to social media advertising, digital marketing capitalises on the 7.7 billion people that use the internet and allows you to deliver your message to your ideal target audience.

Not only this but with digital marketing you can accurately measure the effectiveness of every campaign. From your ROI to the amount you pay for a click, the measurability of digital marketing is a key reason why it has been more effective than traditional marketing methods in recent time.

Once you can track your online performance, you can then identify what is working, what’s not working and optimise for the best possible return for your business.

It doesn’t matter if you are a telecom company that operates within the B2C market or the B2B market, digital marketing can help you raise brand awareness, generate leads and most importantly increase your sales.

Telecom digital marketing strategies

Every telecoms company is looking to improve their customer experience and increase the numbers of sales they generate.

Having a clear digital marketing strategy that is realistic and measurable is one way to do this.

Based on the report carried out by ‘E-consultancy’, digital marketing is a strategic priority for the telecom sector.

In terms of budget allocation, this report shows that 46% of total marketing budgets in the telecom sector are assigned to digital.

So, hopefully, you now recognise the importance of digital marketing when it comes to generating revenue for your telecoms company.

But now, let’s take a deeper look into the specific strategies that can help your business grow online.

How can telecom companies increase sales?

SEO

Search engine optimisation (SEO) is much more than ‘getting your business to rank on the first page of google’. SEO is a consistent and cost-effective way for you to drive your target customers to your website at each stage of the sales funnel. You could choose to target keywords such as ‘Business missing too many calls’. Targeting this type of phrase would capture people when they are at the awareness stage of the sales funnel. 

They are aware of the problem they have but aren’t exactly sure what the solution is. Your telecom company could choose to write an in-depth article on the best strategies for businesses to avoid missing calls. As well as giving the searcher some valuable information, and building trust with them, you can tie your services into the blog or have a call to action on there to contact you. 

On the other end of the sales funnel, you could target keywords such as ‘telecoms company in Bolton’ or keywords that are more location-based. These keywords would fall into the bottom of the funnel as the searcher is aware of their problem, knows what solution they need and now wants to find the best company to carry it out. 

To put it simply, they are ready to buy. 

Bottom of the funnel keywords are the most valuable keywords that a business can target and the possible revenue that can be generated from them is huge. 

But, how can I find these keywords, I hear you ask? 

This is a common problem a lot of businesses have. They have a very basic understanding of SEO and try to do it themselves. However, success is rarely found here if they do not have a sufficient strategy in place. 

As a business, you need to know: 

  • The search volumes for the keywords in your industry.

  • The domain ratings of your competitors.

  • What a solid content strategy looks like.

  • What your customers are searching for.

  • How easy it will be to rank for your keywords.

Whilst businesses can find the answers out themselves, using a search marketing agency who does this day in and day out, for a range of sectors, is always a good way to go.

PPC

Like SEO, Pay Per Click (PPC) captures the attention of users as they are searching on Google for a product or service that they are in the market for. In PPC, you target keywords in the same way that you would for SEO, however, there is one major difference. 

With SEO, you could choose to target certain keywords and produce content for them but seeing results may take more than 3-6 months. With PPC, you pay to show up at the top of Google meaning that you can have a campaign up and running and have your site at the top of Google in a few hours. 

This is very powerful for telecom companies that have customers consistently searching Google for their services. Telecoms companies are able to quickly capture the attention of these searches, take them to a landing page on their website and then collect information from them – e.g. an email, name and phone number. 

PPC is also a great way to outperform your competitors. You will be able to see who is doing PPC in your industry by just typing in some of your services. Now, you should be able to see who is currently paying to be at the top of Google. 

The great thing about Google ads is that you can instantly outbid your competitor and, providing your ads are good, you can outrank and take their share of traffic and customers! 

Let’s take the keyword  “telecom company uk’ for example. We can see from keyword research tools that over 1000 people search for this keyword every month. That means there are 1000 possible customers that are looking for your services, that you can advertise directly to! 

This is why it’s so important to conduct keyword research for SEO and PPC so you can understand your customers and advertise to them at the moment they are in need.

How can Telecom companies attract customers?

Content Marketing

Another effective strategy that can work well alongside SEO and PPC is content marketing. For the telecoms industry, content marketing can be extremely effective as you can provide useful information for your customers, whilst also advertising products and services within the information. 

For example, you could produce an E-book titled ‘Best business phone systems in 2020’. You could then use this piece of content as a lead magnet on your website and use it to collect email addresses. 

Alternatively, you could post this on your social media profiles to get people engaging with your brand and visiting your website. An effective content marketing strategy can provide your customers with educational content that improves brand positioning and increases your authority and trust in the telecom market.

Summary

As a B2B search marketing agency, we have seen the effects SEO and PPC can have for businesses, first hand. In fact, one of our clients in the B2B sector won the number one spot in the UK for most businesses sold in the first quarter of 2020. You can read more about this client here and find out how we used SEO and PPC to increase their sales. 

With our clients, we usually find that a long-term SEO campaign, accompanied by a results-based PPC campaign is the most effective way to approach the two channels. If you have the resources, a content marketing strategy can also work well, if you can produce engaging content that your customers actually care about. 

If you are a telecoms company and would like to bolster your digital marketing efforts, get in touch with us and we’ll guide you on your path to online success!

No.1 spot in the UK; client beats the rest!

After some very turbulent and testing times, Tao Digital is thrilled to still be helping businesses grow online.

When we work with a client, we tailor our digital marketing efforts to suit their business.

Whether this is a long-term SEO campaign, a paid advertising campaign and anything in between.

However, the end goal is always the same.

At the heart of our business is the desire to help others succeed.

So, when we found out that we have helped one of our long-standing clients become number one in the UK for businesses sold in the first quarter of 2020, we were naturally over the moon.

According to the Global Small-Cap M&A review from REFINITIV, Hilton Smythe Group are ranked number one in the UK for the volume of businesses sold in the first quarter of 2020.

Hilton Smythe hit no.1 spot

This is an amazing achievement for Hilton Smythe and is a testament to their exceptional customer service, hard-working sales team and effective marketing strategies.

In this article, we would like to share some of the ways we have helped Hilton Smythe along their journey to number one in the UK.

SEO

When Hilton Smythe first came to us, we identified a huge potential to generate website visitors organically.

As a B2B business, this was really exciting to us as we saw the impact we could have by targeting the right keywords.

One of the main improvements we wanted to make to their website was to drive more sales through highly targeted traffic.

After working with them for more than a year, we have increased the number of organic enquiries which has resulted in more businesses sold.

We aren’t going to get into the nitty-gritty but building backlinks, digital PR, SEO content and much more have all helped build the brand organically on Google.

PPC

Similar to SEO, we have developed a well-researched and thought out, PPC strategy that has seen a huge number of sales for the business.

We have used paid advertising as a way of generating targeted, highly intent-driven leads to Hilton Smythe’s sales team.

This has ranged from form fills, to direct calls through to valuation requests. The most important focus for the PPC campaign was delivering a cost per lead that led to a positive ROI.

With this in mind, we managed to bring down the cost per lead from £638 to £73, whilst also increasing the number of sales.

Attribution

In order to accurately measure the effectiveness of each marketing activity, we developed a 360 degree attribution system for Hilton Smythe.

This gave them the chance to run a report at the end of every month that showed them how many sales they had received and which marketing touchpoints the sales had come from.

It’s such a crucial step in the digital marketing process as businesses need to know what is working for them and where they should be allocating their marketing budget.

Summary

Whilst we delivered highly targeted leads to Hilton Smythe, it was their sales team that had the ability to convert these leads into sales. Marketing and sales is always a joint effort and working with a company that has a fantastic sales team really made the difference here.

Once again, we want to say congratulations to Hilton Smythe for their achievement and we aim to keep up the good work for them. As another local business in Bolton, it is highly rewarding to be a contributing factor to their success.

If you are a B2B business that needs to generate sales and leads online, contact us and see how we can help you grow.

How good is the new Thrive Theme Builder? Here’s our review

Thrive Themes Review Featured Image

We’ve been a Thrive member for years now and the toolset just keeps on growing. Every new iteration helps improve our workflow and how we service our clients.

Thrive Architect has long been one of the best drag and drop WordPress builders we’ve used but the addition of the new Thrive Theme Builder is next level.

We have been using Generate press as a base theme alongside Thrive architect and were wondering if we’d actually get to the point we didn’t use this anymore as Tom and the team at Generate press have created a great theme; add to that the GP premium plugin and you’ve got full control over what your site will look like.

Thrive Theme Builder is a complete game changer though! I would go as far as to say that even the most entry level marketer could use this tool to build out their own custom theme!

What does Thrive theme builder do?

So, instead of having a theme and a drag and drop builder; this new theme builder is both.

You can literally drag and drop elements into the header and footer of the site theme along with being able to set-up page templates that can be selected from the right hand column the same as you would if you’d hard coded the theme templates.

Thrive Theme Builder allows you to build a full theme in less than 15 minutes! It’s workflow is so easy to use!

Shapeshifter theme (Comes with Thrive Theme Builder)

Thrive Theme builder comes with a pre-built theme out of the box called Shapeshifter. This has everything you need to get your first theme built on thrive theme builder as soon as you install it on the site.

The real beauty of this is that it has a number of different templates available for pretty much every part of a website you would want. See the video below to see all the options available to you just on install for the headers.

Along with header templates, you have the same number of options for the footer of the site. And all page templates are available in the set-up wizard.

How quick can you build a new WordPress Theme?

The fastest we’ve managed so far is 15 minutes! But this was with everything we needed saved in a folder and also only had about 3 template pages.

Does it support Woocommerce?

As of the start of July, Woocommerce is now supported by Thrive Theme builder.

This presents so many fantastic opportunities for small businesses looking to set-up a e-commerce website. Especially with the effects of Covid-19 on the high street.

There is a full tutorial of how to use Thrive Theme Builder to build a woocommerce store can be found on the Thrive themes blog. Link is below; make sure you check it out!

Check out the video

How fast does Thrive Theme Builder load?

With page loading speed being so important to both Search Rankings and with the announcement of web vitals becoming part of the Google algorithm within the year it’s never been so important to to have a fast loading website.

So, we tested it. To be honest we were pretty surprised with the results. Normally a builder based theme is pretty slow when compared to a hardcoded theme from scratch.

We recently built a website for a new start-up business energy comparison website call Essential Utility Solutions and were amazed by the results. On our dedicated server we were seeing loading times of just under 2 seconds for the home page when looking on GTmetrix. Which is good.

But, we got it to go faster! Much faster!

Recently, after hearing rave reviews about how good Kinsta was for hosting WordPress websites we started to test it out before making a final decision on moving hosts. We have always had a dedicated server environment to make sure our clients have fast websites.

2 seconds to 800ms load time! The results from moving to Kinsta WordPress Hosting was unbelievable. The site now loads lightening quick!

Lead generation for the insurance industry: the best channels to utilise

Generating leads for an insurance broker or specialist scheme can be tricky. The ideal is to create a consistent stream of sales leads dropping into the sale pipeline every day. It is possible! Trust us, we help businesses to do just this week in, week out. Below, we’ve gone through just a few of the channels we’ve seen to be the most important and consistent.

Working with a number of insurance firms, brokers and schemes, we normally find that, when we are first engaged, the existing lead generation cycle ebbs and flows. It’s the normal big dipper sales cycle; you get started with lots of activity and leads start to come in, but then you get busy working the sales and lead generation activity drops.

Along with the big dipper effect, we see a lot of businesses in the sector spend time and money testing different marketing channels. However, many businesses do not effectively utilise the channels due to either not understanding how long some of them might take to work, the intricacies that come with certain platforms and generally not having a strategy in place to create consistent, targeted marketing efforts.

We’re experts in Digital Marketing for the Insurance industry, find out more click here

Online lead generation channels

With so many marketing channels available today, it can be very difficult to define what the right or wrong lead generation channels are for your insurance broker or specialist insurance scheme.

Although offline and more traditional marketing still has an impact on sales leads, we all know the reach of the online world has changed the way people and businesses look for new products and service providers.

In this article, we’ll discuss some of the channels that work really well for our Insurance clients.

We’ll only focus on the main ones in this article but hopefully you’ll take some good ideas away to implement in your brokerage. But, of course, if you’re stuck for time please reach out.

To keep the number of different platforms manageable we’ll group them into channels.

Organic Search Acquisition (or SEO for insurance)

Generating leads using search engine optimisation can be one of the best investments you’ll make.

Although the time to see real results can feel like a long time, when you do finally start to see the leads coming through you’ll keep seeing the number increase.

There are 3 very important pillars of organic search; technical, content and offsite. If you get all three right you’ll no doubt start to gain a steady stream of visitors and over time gain more therefore more sales leads.

We’ll not go too much into SEO here but we’ve a plethora of information on our blog.

If you’re looking for help with SEO, check out our SEO Services page and get in touch.

Paid Search Traffic

Otherwise known as pay per click, with this channel, you pay to show at the top of the search engine results. The main benefit of this is the fact searchers are looking for your insurance services or even better your specific scheme specialism. They have intent as we term it.

By paying to be at the top of the results, you’ll be well placed to entice the click to your website or landing page.

Learn more about our insurance ppc management service? Take a read today, Click Here 

Paid search can be expensive if done wrong. However, when done right, the benefits will outweigh the costs and generate a nice positive ROI. To do paid search correctly, you must keep learning and testing all the time as Google is constantly updating its platform.

Organic Social Media

Using social media to drive new insurance leads can seem like uncharted territory for some businesses. It can take time but with a consistent approach, the results can be amazing.

Good things come to those who wait, don’t you just love a Guinness advert!

Understanding the target audience becomes really key here, you need to be speaking to your target audience, in a language they understand.

We see it a lot, businesses will spend lots of time building beautiful social media posts that don’t resonate with anyone and end up getting no likes or shares.

Organic social media can be a great way to shape your brand perception and portray an image of your business that resonates with your audience.

Paid Social Media

Just like paid search, on social media, you can also pay to get in front of people! Many people get excited by this and think “Great, I’ll put £5 on boosting my post on Facebook ads.”

Slow down for a second, while yes it’s easy to get the impressions and visibility but are the people seeing your ad the right people for you? Are they going to take the action you want them to?

We keep harping on about it but your marketing strategy and defining your target audience is so important. You’ve worked hard for that marketing budget, let’s not waste it on getting 100 likes from random people across the world. If you use your paid social media spend wisely, you’ll be in front of prospective clients and put a message in front of them that encourages action.

Email marketing and Marketing Automation

Email is one of the areas you own. Along with your website, it’s the only platform that you have complete control over. It’s what we call your “owned media”.

By building a highly engaged and relevant email database, you can communicate with your target audience easily. You can do this without having to pay for the privilege or worry about the latest algorithm update from Google, stopping you from reaching them.

With the addition of automation in this channel, you can keep constant contact with your existing clients and your prospects at different points along the user journey.

Content Marketing in the insurance industry

As the name suggests, you create content and get it in front of as many people as you can.

Content marketing is a broad term and could include blogs, videos, press releases, case studies etc. the list goes on.

The main thing here is to create content that resonates with your target and then publish it on the platforms that will be frequently used by them.

Quickest way to generate sales leads

We’ve always found that, when looking to generate leads quickly, paid marketing is the route to go.

It’s logical really; Google, Bing, Facebook, LinkedIn etc. have all spent the hard years building their traffic, as such you have the ability to get in front of their users quickly but only by paying for the privilege.

The platforms we utilise will always depend on the size of the brokers we work with.

Google Ads; get your business and brand in front of people who are actively looking for what you offer. Let’s be honest, can marketing get much better than capturing your audience at the moment they are thinking about your services?

With Google ads, we can bid on one or a number of keywords/phrases that your target market enters into Google. As an example “nursery insurance”; there is a good chance the person searching this term is looking to get a quote or looking for information about nursery insurance and the policies available etc.

There’s a few things that are really important when using a paid ads platform. It can get very expensive if not implemented correctly.

Our process would start with a landing page; a landing page is designed to get as many people as possible who land on that page to convert.

A conversion normally being, completing a quote request form, phoning a company or even, depending on digital capabilities, performing a quote on the page itself.

The main reason behind a landing page is that you can end up paying a lot of money to get a site visitor, some clicks for insurance can be £50+! If you’ve paid anywhere near this amount to get someone to your website you better make it easy for them to get in touch with you.

The problem with directing paid visitors to your home page is that they will very easily get distracted, click through to pages that have no relevance to what they arrived for then leave without doing anything! And you paid for them to do it!

We see over and over again the way website visitors can get blinded by the myriad of options they have on a standard website.

Paid social media is another great tool for targeting exactly the right audience.

With the amount of data social media platforms have about their users, it is entirely possible to put an advert in front of the 250 people you know need your service of specialised insurance cover.

Although expensive, LinkedIn provides a great platform on which to target. Let’s say you were providing specialist cover for Telecoms companies, you could build an audience of the Directors of Telecoms companies in the UK.

The message can be completely tailored to problems that your scheme solves.

Another very important thing to remember when using paid ads is the fact you won’t get it 100% right straight away.

You’ll need to make sure you keep a very keen eye on what is happening when a user lands on your page.

Are they seeing the important information? Do they click on the buttons you want them to? Are they getting stuck in places you never even considered?

We use a tool called Lucky Orange to create heat maps and anonymously record the website visitors, using this tool we can quickly get an understanding of what needs changing.

TOP TIP: Use a lead generation company such as Quotonga and you’ll have instant leads. They have invested in all of the above historically and can be a great short term generator of business.

Long term lead generation

Generating a sustainable source of sales leads is one of the biggest hurdles nearly all businesses go through.

Even more so within the insurance industry as it’s normally a service only looked at once per year.

But, having a regular supply of new business opportunities will lead to a solid business and steady growth.

For the long term, we’re big believers in making sure the platforms from which we derive the majority of sales leads from are owned by the company or client.

What we mean by this are the platforms which can be directly influenced by you. So, your website, your content marketing and your email database.

Other platforms such as social media are not owned by you and are subject to change at any point.

You could build a massive following on LinkedIn for example and then an algorithm change could wipe this out requiring you to pay to reach this audience in the future.

If, however, you have built a database of 20,000 company directors email addresses and they are opted in, you can get straight to the inbox of these people never having to worry about an algorithm update again.

Marketing strategy is critical to long term growth

So, with all the channels we’ve described above, the most important part of it all is that you have a clear defined strategy of how you get your message in front of the people you want to be in front of.

Without a clear strategy, you’ll continue to find yourself “testing channels” and believe us, we see this all the time.

When we first started Tao Digital Marketing, we were predominantly an organic search optimisation specialist, we ended up becoming part of this testing cycle for a number of smaller clients as they tried to understand which channel worked for them.

The real problem became very clear; a lack of any resemblance to a marketing strategy. There was no consistent message, no defined target audience, services were confused and a general lack of direction.

Having a marketing strategy not only helps you generate the right type of leads and clients but can also save you money in the long run, you’ll not be trapped in the cycle of “continuous testing”.

Marketing strategy can sound very grand, in reality it can be a very simple document right through to a university thesis style document where everything is dictated.

Whatever your preference, make sure you have at least something to direct your marketing spend.

 

account based marketing

A Valentine’s Day special: How to build a relationship with your customer

B2B digital marketing continues to evolve at pace. Businesses, and ultimately people’s, needs and expectations are constantly shifting. This results in an increasing pressure to use a variety of techniques to keep up with competition and thrive.

It’s all too easy to fall behind in the digital world. We’ve seen this with many big businesses and brands in recent years, who have failed due to a lack of strategy, new technology adoption, and measurability to support investment in the right marketing channels.

However, a critical factor; and a fundamental principle that does remain, is the need to build, develop and retain a relationship with your customer.

Since it’s Valentine’s Day, we thought it was quite fitting to highlight and discuss the importance of relationships – please do share your thoughts with us over on our social channels, and share the love <3

So, because we’re feeling the lurveeee too, we’ve pulled together some top tips for you about how you as B2B businesses can build a relationship with your customers.

And, if you’re single this Valentine’s Day, our seven tips could be all the luck you need…

1. Establish how often your customer wants to be communicated with and via what channel?

This seems pretty basic, but so many businesses continue to get this wrong or push it down the priority list.

If customers get the level of communication they desire from one of your competitors because you have failed them, then you’ve lost.

Presenting the customer with a variety of communication methods early in the process gains a positive experience with your business, building trust from the outset. This can be done via methods such as online chat, website lead forms, downloadable resources and call buttons.

Creating a positive relationship from the get-go is vital, but then you must build on this relationship and secure loyalty with the right level of communication, via their preferred method.

Ask questions such as; where did your customer come from? What pages of your website did they engage with? How have they communicated with you? How often? Collecting and analysing data will support your communication and relationship for the long-term.

2. Understand your customer journey & make improvements where necessary

Investing time into understanding your customer journey, putting yourself into their shoes, will help you value the relationship and make improvements to the customer interactions.

This will also help you make strategic decisions to invest further time and budget into the areas that you know your customers want, and are providing a positive customer experience.

3. Branding & tone of voice

A strong, well-created brand can truly separate you from your competitors. Your brand identity and tone of voice is most often the first interaction.

And, if it’s a personal interaction then your brand must be reinforced via your employees to equally influence your customer with what your brand represents.

A consistent approach across all channels will ensure you build a brand that your customers remember, creating an emotional relationship between your customer and your business.

4. Personalisation

When it comes to building a relationship, emotion is key. Customers want to work with people, businesses and brands that they connect with.

It’s much easier to form a connection with a business if you share similar values and also feel valued by them.

Lets face it, we all love to be loved. No one wants to be ‘just another number’ or ‘a little fish in a big pond’, so don’t treat your customers this way.

A beneficial way of ensuring your customer gets that added touch is via personalisation. Customers like to see you make an effort, reaching out and providing a personalised experience and interaction.

Here’s a few examples…

KlientBoost

5. Provide value

Whilst we’ve touched on emotion and personalisation, ultimately you need to provide maximum value to your customer: why should I work with you?

At the heart of it, providing valuable content and resources to your customer can show your appreciation. Customers don’t need flowers and spa trips (I’ll happily accept though), they want you to help, to care, to be a valuable asset to their business.

Offering helpful content will not only position you as an expert in your field but it will translate to your customers that you prioritise their custom and the relationship you have.

6. Engagement

What is arguably the key to a fairytale, happily-ever-after relationship is to listen. The inability to listen to your customer can quite frankly be the mother of all break-ups. And we certainly don’t want that, today of all days!

Listening, engaging and encouraging a two-way communication process will allow you to understand what your customer wants, not what you want.

Seeking real feedback, whether positive or negative can be invaluable to your business, whilst making your customer feel important and special to you.

7. Leverage user-generated content

Another tactic to give them that warm, fuzzy feeling inside is to make them part of your business too. Getting customers to talk about your business is #couplegoals.

Once they become brand ambassadors for you, make sure you share and show appreciation for them. Whether that’s putting their review on your website, sharing their latest social media post or having them star in your next video.

Summary

Building honest, long-lasting relationships takes time, but can provide immense value to your business. Earning a customer’s trust and loyalty can provide many more opportunities.

Creating a relationship should not be seen as a one-step process. Enhancing and developing your B2B customer relationship should be constant, particularly as new technology and businesses continue to evolve.

Keeping the process simple, effective and valuable for the customer to do business with you is an investment you shouldn’t ignore.

Here at Tao Digital Marketing, we take pride in getting to know you, your business, and your audience. This allows us to better support your business goals, enhancing your online presence to generate new business customers with relationships at the core.

From strategy, web design, social media, email marketing and other channels, digital marketing can be a key ingredient in increasing and strengthening B2B business customers. It also provides accurate and specific metrics to measure and align your sales and marketing investments.

For more advice or digital marketing support contact us today.

account based marketing

Account-Based Marketing: A Guide To Hyper-Targeted Advertising

Are your marketing efforts not connecting with your target audience?

Do you ever feel like you spend so much time crafting your message, only for it to not reach who it’s intended for?

If you can relate to either of these, don’t worry, many businesses experience these frustrations too.

Marketing is a broad subject with many facets to it.

Businesses can shoot themselves in the foot and frankly waste their budget, by not approaching their marketing in a hyper-targeted manner.

This is where account-based marketing comes into play.

A strategic approach to delivering your message to the decision-makers in the organisations you want to do business with.

Let’s explore this further below!

What is Account-Based Marketing?

Account-based marketing is a highly focused business strategy, where marketing is directed towards specific customer accounts.

Marketing departments can produce content, campaigns or even events that are designed to evoke a response from an account as opposed to a whole market.

Why is Account-Based Marketing Important?

Account-based marketing comes with a wide array of benefits.

While delivering a well-crafted message that resonates with your ideal customer may not be an easy task, the potential rewards can be very fruitful.

To break it down into some simple benefits, account-based marketing:

  • Allows you to create personalised marketing for target accounts

  • Can build effective relationships

  • Can provide an amazing return on investment

  • If done correctly, will get the attention of your target audience

  • Can be cost-effective compared to other marketing strategies

  • Allows you to get really creative (see below)

If those benefits haven’t convinced you yet, let’s dive into real-world account-based marketing examples and demonstrate the results you could achieve.

We may even include some of the companies that have tried to win us over using account-based marketing!

Examples of Account-Based Marketing

GumGum’s Heroic Campaign

Gum Gum ABM

Computer vision company, GumGum, really wanted to work with the infamous phone company T-Mobile.

Aim high, right?

So, what did they do?

Did they produce a generic advertising campaign with the hope that someone from T-mobile would see it, like it and contact them soon after?

Of course not.

GumGum’s chief marketing officer heavily researched T-Mobile’s buying committee, which started with the executive leadership team.

Whilst researching, the CMO discovered that the CEO of T-Mobile is a huge superhero fan, specifically Batman.

Who doesn’t love Batman?

With this key information in mind, GumGum began there account-based marketing campaign and decided to create their very own comic.

The goal was to create a real comic book that made T-Mobile’s CEO part of the GumGum story.

Creativity at its finest!

GumGum expertly utilised their team of writers, illustrators, editors and letterers to produce the comic “T-Man and Gums”.

Not quite as catchy as Batman but nevertheless, GumGum printed 100 copies of their own comic book and shipped them directly to T-Mobile.

So, what was the response?

Luckily for GumGum, the comic book-loving CEO was amazed by the effort and eventually, GumGum won the business.

I guess in this situation heroes do wear capes.

SEO Monitor’s iPhone Invite

seo monitor

This example is quite personal to us at Tao, purely because we were the ones being marketed too!

SEO monitor is an established SEO software company that aims to improve the efficiency and reporting of search engine optimisation.

As an SEO agency ourselves, we were obviously on the radar of SEO monitor and after a call with them, they had the idea of sending us a certain something in the mail.

So, one cold morning the team came into work to discover a parcel on the desk.

Normally when we get mail its either coffee (yes we get coffee delivered) or endless junk mail.

We opened the parcel to find that SEO monitor had sent us a personalised message attached to a fully functioning iPhone 6!

The iPhone had an SEO monitor app installed on it with instructions on how to use it.

Instantly, this caught our attention and we couldn’t stop talking about it all morning.

Of course, we then contacted SEO monitor again, thanked them for the gift and opened up another conversation with them.

A great idea and with even better execution.

If any other businesses want to send us iPhone’s, our mail is open!

The Data Centre Plus Beer Pong Challenge

data centre plus

This one is another personal favourite of ours.

No iPhone’s this time though.

Dedicated server company, Data Centre Plus, caught our attention by sending us beer pong equipment along with an invitation to play.

The marketing material that came with the ping pong balls and cups had a personalised message for digital agencies in the Manchester area.

Along with this was an invitation to challenge one of the data centre plus staff at beer pong.

We found this to be a much more enticing and fun way of opening up a conversation, as opposed to “meeting for a coffee’.

Below the invitation was a hashtag that we could tweet out titled ‘#digitalbeerpongchallenge’ and an email and phone number to contact the company.

For a simple idea, the execution was carried out exceptionally. Instantly, the receiver, who in this situation was us, are spurred to action by either playing beer pong, tweeting about it or reaching back out to Data Centre Plus.

We can assure you that no other company have invited us to play beer pong this year, meaning this stands out strongly in our minds amongst the heap of other generic marketing materials we receive.

Well played Data Centre Plus!

Should You Do Account-Based Marketing?

We’ve established that account-based marketing can be a highly effective strategy to engage specific accounts you want to work with.

But how does this align with your wider marketing strategy?

As a Digital Marketing Agency, we can speak about the world of digital and the benefits until we turn blue in the face.

But alongside your SEO, PPC, Content and Social Media efforts should be a way of reaching the decision-makers you want to work with.

If you want to target a set of specific accounts, Account-Based Marketing should be integrated into your overall marketing strategy, alongside digital or even combined with digital.

The possibilities are truly endless.

So, set out who you want to reach, the message you want to deliver and the action you want them to take.

Then, get creative!

If you are struggling to reach your target audience, or want to engage with specific accounts, get in touch with us below to supercharge your marketing efforts!

Writing better content: Beyond the data

Rory Stobo, Chief Copywriter at ​digital marketing agency Sookio, joins us to share tips on writing content that works for humans as well as the algorithm.

Fun fact: 90% of data that exists online has been created since 2016. The internet’s 4.5 billion users churn out exabytes of information daily… which is a lot.

For you, that means flabbergasting opportunity to build your marketing strategy around observable, provable facts. But even the most developed algorithms have limits. Data gets your product in front of the customer… then what?

Yes, the hardest thing in marketing is to grab attention, good start. You then need to make them desire your product and, critically, act on that impulse to buy.

Do I need copywriting services?

Good content, particularly good copy, is your salesperson to get this done. The best copywriters I know have backgrounds in sales and customer service, the very best are psychologists.

Just like data and analytics, professional-standard copy is now essential. 59% of people wouldn’t trust a company with sloppy grammar and spelling in their marketing. That rises to 82% if they detect non-fluent English.

On the other hand, optimised content nets huge results:

Building on analytics with strong content is the recipe for success. If you’re currently writing your own copy, try applying these industry secrets and see what happens for yourself…

Write for humans

Analytics give you demographic data about who’s interested in your product. Age, location, gender, all useful to know but handier in context.

Use these factoids to create a profile of your ideal customer. One person to whom all your marketing is addressed directly. Name them, give them a job title, decide what newspaper they read.

This gives you several advantages:

  • You can envision the desires and drives of one person more clearly than you can for a blob of analytics
  • Influencing a person is much easier than influencing a business. Go in with this mindset and conversions will increase
  • Feedback is a doddle; find a real person who matches your imagined ideal audience and ask them what they think of your copy

A client once asked me to review a Merc C63, a car I had never so much as sat in. I can’t even drive. But I googled some stats and imagined I was writing for, to, and as Jeremy Clarkson. The client and his customers loved the review, the cars got sold.

Be upfront with your message

Your audience is busy. They’re being bombarded by thousands of marketing messages every day. If you have something to say that’s of value to them, say it right away.

This is true for all copy but especially titles. Analytics will furnish you with juicy stats about who’s using your product which you can use as social proof to attract more like them:

  • 3,000 office managers are serving better coffee
  • 76% of new mums are enjoying a better night’s sleep

Likewise, you’ll know the quantifiable impact your product has from testing:

  • Cut your gas bill by 20% with a smarter smart meter
  • Build 15% more muscle in 90 minutes

This is what people want to know immediately: what’s in it for me? You have the data to give them that answer.

Put your most gripping information right at the top of the page, before the reader even has to scroll. Newspapers call this ‘above the fold,’ high-value real estate where readers engage without lifting a finger.

The NHS website is particularly good at this. Their page on stomach aches gives no preamble, no intro on what a stomach ache is, just what you need to know in the immediate moment: it’s probably just wind.

Choose clearer website copywriting

In a marketplace saturated with data, it can be tempting to throw everything you’ve got at the customer and hope something will stick. Surely if one big stat doesn’t wow them, the next three might?

Maybe. Or maybe a wall of numbers will chase them away, into the waiting arms of the competition who played things a little cooler.

Instead, take one or two key insights per message and ease them naturally into the copy.

When laying it all out, keep paragraphs short, no longer than three or four lines max. Use bullet points to break up long lists. Clarity, both in content and structure, makes sure your message sinks more easily into the reader’s mind.

It’s also vital to stress the importance of plain English over technical jargon. Even in cutting-edge industries, the desire for plain language increases in line with the reader’s level of education and expertise.

Don’t be tempted into using every convoluted industry buzzword you know in an attempt to impress the reader. You’re more likely to bore them.

Recap: write to sell

So there you have three things you can immediately do to improve your content marketing:

  • Defining a clear audience profile
  • Front-loading key information
  • Breaking down your message

Above all else, don’t be afraid to get your hands dirty and test different approaches.

Only trial and error, backed by analytics and intimate knowledge of your industry, can produce marketing that hits the spot every time.

marketing attribution

Marketing Attribution: It’s so important to your business, here’s why!

“You wouldn’t drive a car without a dashboard so why drive your marketing without one?”

Businesses in the UK were estimated to have spent £13.4bn in 2018 advertising through online marketing channels it shows just how important marketing attribution is to the UK economy.

I worked with a business person a number of years ago who used to sell call centre solutions; one of his go-to phrases was “you wouldn’t drive a car without a dashboard, so why drive your business”. I still think about this phrase to this day.

From a digital marketing attribution point of view, so many businesses spend a lot of money to generate awareness, sales leads etc. why would you not want to be able to see each and every touch point they took along the journey to end up in your database?

47% of buyers viewed 3 – 5 pieces of content before engaging with a sales rep (Demand Gen Report 2016), so which piece of your content is the most important for you and your business. Without full attribution it could be very easy to attribute your marketing budget to the wrong areas.

Why is it so often an afterthought?

Marketing Attribution, is sometimes the last thing people think about when starting a marketing campaign.

The problem is, this is like driving a car without a dashboard.

How do you know if the money you’re spending on marketing is actually turning into leads, sales or phone calls?

If you don’t understand what campaign is driving the sales you won’t be able to make the correct decisions down the line when it comes time to start building the next month or years marketing strategy.

How did your content perform towards your goals?

Which keyword or search phrase contributed most to your overall leads pool?

As John Wanamaker once said “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.”

We now have access to more data than we have ever had, and for some reason some companies are still happy to plough cash into marketing without properly measuring the returns.

Marketing Attribution software

We use a piece of software to help us understand the whole journey.

Ruler Analytics, it’s an analytics platform similar to Google Analytics but will enable you to understand where your form fills are coming from, you can see what the first click was right through to the last click.

Google Analytics is set to default to the last click but think about the journey a prospect now goes on before they make contact.

You want to know where they originally became aware of your website/brand and you can then start to invest more into that particular channel.

Ruler Analytics Dashboard

Along with knowing where the form fill came from, Ruler also allows you to track where your phone calls come from.

Some of our clients get more phone calls due to the nature of the business they work in, this means that normally there would be no way to understand if the call came from a piece of content, and organic search or a paid advert.

Using the Ruler Analytics call tracking we are able to attribute these sales calls to the right channels and reinvest in those.

By the way, using this for one of our clients who sell photocopiers allowed us to prove that the best leads were coming from our SEO services.

Multiple touch points now lead to a conversion

I today’s connected world the number of devices people can find your website from is incredible.

Add to this that most B2B buyers now look at an average of 12 pieces of content before even making contact with a potential supplier now and you can see how different attribution models can give you very different pictures of where that sale came from.

Make sure you’re not throwing money away on your marketing by upping your attribution game! We can help too, just give us a shout and we can help implement Ruler Analytics in your business.

Sources:

https://www.marketingweek.com/online-ad-market-spend-uk-2020/

https://www.hubspot.com/marketing-statistics

https://www.ruleranalytics.com/blog/inbound-marketing/measuring-marketing-performance/

structured data tips

5 Structured Data Tips For Your E-Commerce Site

The latest power-technique in boosting your SEO is now upon us – in the form of schema markup. This is one of the most underused tools in e-commerce right-now.

However, those websites that are using schema markup are benefiting from the royalty of high rankings on search engine result pages (SERPs).

Are you interested in having your e-commerce sat at the top of Google, soaking up all of them paying customers?

Read on as we have 5 juicy tips for how structured data can benefit your website!

By the end of this article, you will have the essential tips that you can implement today on your website.

Let’s look at what’s included in this post for you;

  • Microdata 
  • Review markup
  • Product availability
  • Video
  • Price attribute
  • Final thoughts

1. Using microdata

What on earth is microdata?! 

Don’t worry, by the end of this section, you will be impressing your work colleagues with your knowledge of microdata.

To simply describe it, microdata allows you to add Metadata within the body of a web page (without microdata, metadata must remain in the header of the page) and allows you to give Google more detail into what the content is.

Still a bit unsure how this works?

Okay, so if you have a header on a page <h2>Trainers</h2> this will be displayed on the page. However, the page has no idea what the string means (trainers). This is where microdata is your key-weapon to let Google know exactly what your content is.

Now, your content is a lot richer for results, inevitably allowing Google to display your content in rich snippets!

2. Add review and product markup

Review markup data is a proven technique to increase the click-through rate (CTR).

There is a simple psychology to the benefits of having positive reviews on your e-commerce site. Because the public wants to feel safe when departing with their hard earned cash.

So, by using review markup, you’re not only encouraging a click through to your website, but you’re also making the customer feel safer in buying your product. Inevitably leading to a sale!

Cha-ching!

Use product markup on product category pages

You will have undoubtedly seen a clothing brand’s item sat at the top of Google in the rich snippet. With enticing information about the product being displayed, also in the rich snippet.

How do I get my product showcased at the top of Google?

Easy, well, fingers crossed it should get you under Google’s spotlight and your product showcased to all them paying customers.

Okay, so the secret is, product markup. To put it simply, giving your products efficient schema markup will give them a golden opportunity of being displayed in Google’s rich snippet.

3. Product Availability Schema

Another piece of the puzzle to your e-commerce schema tips – product availability schema. Having this little snippet of information adds a lot of value to your products.

You want to avoid frustrating your potential customers. Therefore, showing them a product is either in-stock or not, is very useful. This allows customers to decide if they want to view your other products, without having to click on the out-of-stock item.

Check out the image below:

Product availability schema

Having this snippet of data allows a user to avoid disappointment of potentially finding an “out of stock” product.

Providing great customer service before a user has even landed in your site.

4. Video Schema

Video is one of the top ways you can entice users to buy your products. According to Emarketer, over 70% of top e-commerce stores use product videos on their pages.

This is having a positive impact on growth of sales.

A study from Singlegrain shows that over 60% of customers will watch a product video before reading text.

Okay, so we now know that video marketing is powerful. The thing we need to do is to get our video displayed on SERPs.

Below is an example how to use J-SON (If you don’t understand this, pass it to a developer) to markup your video:

video schema code

5. Use the price attribute

The pricing attribute is one of the most important schema markups you can use.

Why?

This will allow customers to compare prices without clicking on individual websites. Inevitably, giving a user an easier session when searching for their product.

Massive move for user experience (UX) by Google once again.

The image below shows how the price attribute is utilised:

Use the price attribute - trainers showing price

Using this strategy is essential for gaining more traffic to your e-commerce store.

Another example is the image below:

Use the price attribute - blazers showing price on google

The interesting one on this, is the rating markup used with the price.

Out of the four jackets, which one is a potential customer most likely to view first?

It will most likely be the blazer with a review. The power of just having them stars displayed with your product and price is immense.

Another killer tactic for your e-commerce store can be seen on the image below:Use the price attribute - showing reduced price in excerpt on google

Did you notice the section (Was £45.00 Now £35.00)?

This is a brilliant way for increasing CTR to your ecommerce store.

Everybody likes to save money.

Showing a potential customer that you have a current sale in place, will definitely increase the likelihood of your page or post being clicked.

Final thoughts

There it is, 5 tips for structured data you can add to your e-commerce site today and start soaking up all that juicy traffic.

Once you start implementing these strategies, you should no-doubt see an improvement on CTR to your e-commerce store.

The REAL Winners Of Love Island 2019…

So, to many people’s surprise, Amber and Gregg have won Love Island.

£25,000 each isn’t too bad, is it?

But whilst the winners are cashing in n their prize, it is the brands sponsoring the show that can be seen as the real winners of Love Island.

The Love Island Effect

Regardless of your feelings about it, Love Island does one thing very well; it captures the attention of the general public and captivates millions of people every night.

And as we all know, when you have the attention of the masses, you have the ability to influence and drive action.

Love Island stopped being a regular TV show along time ago and can now be seen as the ultimate advertising platform for brands.

When speaking on ITV’s relationship with brand’s, Kelly Williams, Manager Director of Commercial at ITV, states “We harness emotional connections to deliver business results.”

Brands have now started to see the huge potential with aligning with the stars from the show and the Love Island brand itself.

This year, many brands have coupled up to form a Love Island partnership.

Find out the real winners of Love Island below!

1. Uber Eats

If you’ve been watching Love Island attentively this year, you will have no doubt seen the Uber Eats adverts peppered before and after the show.

Like many other brands in the past, Uber Eats has become one of the official sponsors for Love Island, with rumours suggesting that the food delivery service paid a whopping £5 million for the placement.

Image from: https://about.ubereats.com/

What's the Product?

Uber Eats is Uber’s very own food delivery platform that makes it easy for you to get you food from local restaurants delivered to you.

The taxi firm, Uber, diversified into the food delivery market a few years ago and now have rivalled the likes of Just Eat.

Love Island’s presenters, Caroline Flack and Iain Sterling, can be seen in the TV commercial’s, making great use of common themes within the show.

As well as TV advertisements, Uber Eats strategy stretches across social media sites like Instagram, Youtube and Twitter.

Image from: https://www.campaignlive.co.uk/article/uber-eats-hungry-love-island-mother-london/1586575

2. Samsung

For the second year in a row, Samsung Electronics has partnered up with ITV to promote their products through Love Island.

Samsung recently teamed up with previous Love Island stars, Georgia and Wes, to promote their new device through a marketing campaign.

Throughout the previous series of Love Island, you will have no doubt seen the ‘I’ve got a text’ moments.

This is where the producers inform the stars of upcoming tasks and give information to them within the villa.

Image from: https://www.prweek.com/article/1586297/watch-former-stars-help-illuminate-samsung-love-island-sponsorship

What's the Product?

The famous ‘I’ve got a text” scenes have become a perfect way for brands to advertise their phones to a huge millennial-based audience.

Samsung picked up on this last year and signed a commercial deal for the cast to only use Samsung phones in the villa

This year the Samsung Galaxy S10+ has been the star of the show, frequently being used by the contestants to take pictures in the villa (uploaded to social media) and receive information from the producers.

Samsung’s partnership is also prevalent on social media, where they use footage and images from Love Island to create meme’s/gif’s (whilst making sure to promote their phones).

Image from: https://twitter.com/CPWTweets/status/1153658554504622081

3. I Saw It First

Manchester-based business, I Saw It First, is another fashion brand who have looked to follow in the footsteps of Missguided as 2019’s fashion partner for Love Island.

Last year, after promoting their products through Love Island, ​Missguided saw a 40% sales increase and 500% sales spike on specific products.

For fashions businesses targeting a younger audience, Love Island is an advertiser’s dream with Generation Z and Millennial’s making up a large percentage of the primary viewers.

Image from: https://www.collectplus.co.uk/isawitfirst

What’s the Product?

In this year’s show, I Saw It First has kitted out the female stars with a range of outfits, from swimsuits to nightwear.

I Saw It First has done an amazing job at providing a smooth customer journey for viewers, making it very accessible to purchase the products the stars are wearing.

Viewers can purchase their favourite outfit from the show by using the same Love Island app that they can vote on. The app also keeps track of every product that is worn by the stars over the series.

Not only this but I Saw It First has also built a dedicated ‘Love Island Shop’ on their website.

Image from: https://www.isawitfirst.com/pages/love-island

On the website, viewers can click on their favourite star and see all the outfits they have previously worn.

Based on Google Trends data, we can see that searches for ‘I Saw It First’ in the UK has seen a huge surge since Love Island aired in June.

This just shows how effective it can be for brands to partner with big shows like Love Island.

Image from: https://trends.google.com/trends/explore?geo=GB&q=i%20saw%20it%20first

4. Jet2

After a previously successful year, Jet2 has, once again, partnered up with ITV to be a partner of Love Island.

This means Jet2 is the official travel partner of Love Island, with the aim of raising brand awareness and connecting with a younger audience.

Jet2’s strategy is to advertise through various channels such as TV, commercial competitions, digital advertising and much more.

Image from: https://www.dartgroup.co.uk/Media/News/Last_chance_to_win_Love_Island_Live_Final_Tickets/

What's the Product?

Jet2 has been using two main advertisements throughout the show to showcase the different holiday experiences that viewers can potentially win.

Viewers can not only win a Jet2holiday to Majorca but also the chance to win tickets to the Love Island final.

In addition to this, viewers can also get the chance to win a 7 night holiday in Magaluf, with £40,000 spending money.

Using different channels, Jet2 has also created social media campaign’s to win prizes like tickets to the Love Island final, encouraging users to tag their friends and following Jet2’s Instagram account to enter.

Image from: https://www.instagram.com/p/B0All4hAzGX/

5. Lucozade Zero

Another big brand choosing to partner with Love Island this year is Lucozade Zero.

The soft drinks company has recently launched their £4 million multimedia campaign.

Lucozade Zero’s multi-channel strategy involves TV adverts, digital advertising, in-store promotions and of course, social media.

In 2018, Lucozade also partnered with Love Island and saw an increase in brand awareness by 15% and an increase in sales by 27%

Image from: https://twitter.com/lucozadeenergy/status/1003564347644436480

What's the Product?

The main products being promoted through Love Island this year are Lucozade Zero in Pink Lemonade, Orange and Original flavours.

Lucozade Zero has been making great use of social media to join the Love Island conversation on Twitter.

We can see below, their account constantly shares images, videos and gifs from the villa with the brand always being shown somewhere.

Image from: https://twitter.com/LucozadeEnergy/status/1146178752935813124

With different products come different target audiences.

Lucozade sports, for example, has a very different strategy, partnering with other sports brands and the official England football team.

It’s clear to see why Lucozade Zero has chosen to partner with Love Island based on the younger target audience they are trying to capture.

From Google trends data, we can see Lucozade Zero has reached it’s highest levels of interest on Google in June 2019, the month that Love Island started!

Image from: https://trends.google.com/trends/explore?q=lucozade%20zero

Final Thoughts

Brands that want to reach Millennial’s and the ‘generation Z’ have to do one thing. 

They have to find out where the attention currently is and make themselves present amongst it.

In 2019, it’s apparent that the attention of younger audiences is held on social media sites and hit shows like Love Island.

The 5 brands above have all done a great job at positioning themselves exactly where their target audience is and joining in the conversation.

Love Island is truly the perfect platform for brands to engage with younger audiences and if done correctly, can be achieved in an authentic and natural way.

The examples above are perfect showcases of how brands are shifting their approach to reaching consumers and advertising their products.

And so far, it seems to be working!

Now can we all stop speaking about Love Island for another year?