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Managing Google Reviews for Law Firms

First impressions for businesses are everything – bad ones will likely make you post a bad review on Google. The same goes for your law firm. Clients who see a lot of bad reviews are unlikely to contact you in the first place.

Today, online reviews are the premium marketing currency of the Internet, with 93% of users saying they impacted their buying decisions. Service-based businesses are no exception to this rule.

As a growing brand, your law firm must consider Google reviews, their impact and how to manage them. Let’s dive into everything you need to know about making reviews work for you.

Why are Google reviews important for law firms?

Google reviews influence whether someone decides to contact you or your closest competitor. Reviews are important because 98% of consumers read local business reviews. It’s that simple.

From a solicitor’s perspective, a good review is far more impactful than any other promotional activity because reviews originate from real people with zero skin in the game.


Some of the benefits of paying attention to Google reviews include:

Building Trust – Reviews are an opportunity to build trust in a crowded market. They provide assurance that your firm is effective in legal matters and does its best for its clients. Well-reviewed firms establish that credibility before a potential client ever reaches out.

Social Proof – Social proof is critical for any business. It’s why 44% of law firms encourage clients to post reviews on third-party sites, including Google. The more feedback you receive, the likelier you are to encourage others to choose you as their legal eagle.

Increase Visibility – Reviews can help with local SEO and rankings, which adds to your overall digital footprint. Typically, Google places the best-reviewed law firms at the top of their search results.

Get More Clients – Reviews lead to sales. The average person doesn’t want to take a risk, especially regarding legal issues. If you can obtain lots of positive reviews, clients will choose you because you will be viewed as a safe bet.

Identify Growth Opportunities – Building any law firm requires listening to your clientele. Reviews are a chance to gain insights into what people think of you. For example, if reviews highlight slow response times, you know this is an area to focus on.

Above all, reviews create new relationships and reinforce existing ones. The act of asking for a review shows how much a firm cares about what its clients think. Moreover, add in personalised replies, and it’s a sign that you are relatable and, ultimately, human.

 

How many reviews does a law firm need?

Your overall rating is pivotal in winning new business. According to a study, 84% of people said they would never hire a law firm if they had a rating of less than four out of five stars. But quantity also matters.

The truth is that no solid numbers exist for how many reviews you need to get X amount of business. Instead, it all depends on your competition. For example, if you operate in South Manchester and the first five law firms that appear have an average of 56 reviews each, this is your target number.

It will always vary based on who you’re targeting and where you’re located.

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How to get more Google reviews for your law firm

Reviews are not something that you can force. It’s a long, winding road to get more reviews because most of your clients will not take the time to leave one. One study revealed that just 12% of people “always” left a review when prompted by a business.

So, what are some of the actions you can take to get more reviews for your firm?

1. Ask them

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You’d be surprised at the number of businesses that do not ask their clients to leave reviews because they fear annoying them. It’s the most obvious yet overlooked technique solicitors can take advantage of.

The fact is most clients will not be offended or irritated if you ask. Leaving reviews doesn’t come naturally to many people, so prompting them can yield results.

2. Make review requests a part of the offboarding process

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Make review requests a standardised part of your offboarding process. Naturally, how you address this will depend on your specific offboarding process.

For example, if signing off with your final email correspondence, include a review request within your usual template to automate the process and remove a potentially uncomfortable interaction.

3. Simplify the process

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Clients won’t leave reviews if it’s complex or time-consuming. The key to increasing review rates is to streamline the process.

One idea could be including a direct link to your Google Business Profile or a QR code they can scan from their phones.

 

Responding to positive and negative Google reviews 

Every time someone leaves a review, you should go out of your way to reply to demonstrate your interest in what your clients, past and present, have to say. But how you respond could make or break your business.

The fact is half of law firms don’t engage with review sites, and this comes across as cold and uncaring. Managing responses is easy if you receive a positive review. A quick thank you is all you need, but negative reviews are a different matter entirely.

 

Follow these tips for responding to Google reviews:

Respond Quickly – All reviews should be responded to quickly. In the case of a positive review, a quick thank you will suffice, but negative reviews require more in-depth responses. Ensure that you address any concerns soon after a negative experience.

Apologise for Poor Experiences – The worst thing any business can do is to push back against a negative review. Even if you are technically correct, the business never wins in this scenario. Apologise for any perceived poor experiences, even if it means swallowing your pride.

Don’t Take It Personally – Lashing out at a perceived injustice is human nature. However, this is a PR disaster waiting to happen. Get into the habit of adopting an objective stance, and don’t be afraid to walk away and take a deep breath before responding later.

Thank Them for the Feedback – Negative feedback is a growth opportunity. Yes, some people can never be pleased, but you should thank them all the same.

Be Empathetic – Be understanding of the other person’s perspective, even if you disagree with it. Empathy prevents you from getting defensive and stops you from descending to their level.

Tailored Responses Only – Everyone knows when a business uses a copy-paste response. Always take the time to tailor your response to the specific situation.

Managing reviews can be challenging, but it’s all part of the modern business landscape. Reviews are an opportunity to grow your business. Master them, and you will grow. Perform poorly, and your competitors will sneak ahead of you.


At Tao Digital, we support law firms in building their reviews and using them to their advantage. To learn more about how we can help your business achieve its goals, speak to the team today.

Video Marketing for Law Firms: Does it work?

Are you using video marketing as part of your marketing mix?

It may surprise you that 90% of marketers use YouTube for video marketing. Yet the legal industry is slow on the take-up, with most UK law firms yet to attempt to harness the power of video marketing.

The same goes for law firms in other countries, too. According to a survey by the American Bar Association, only 24% of law firms used videos to market themselves, and these figures come despite the proven effectiveness of video marketing.

Here’s what you need to know about law firm video marketing.

What is video marketing for law firms?

Video marketing is using video to market your professional services. The goal is to help you reach a broader audience and generate new business. As a law firm, this is your ticket to breaking into platforms like YouTube and TikTok. Plus, you can use video on your existing social media channels, including Facebook and Instagram.

Nowadays, almost everyone has a pro-quality camera in their pocket, making it easy for anyone to shoot videos for their businesses. According to one stat, video is shared 1200% more than images and text combined.

 

Can video marketing work for professional services?

Video marketing is often associated with the eCommerce and retail sectors. Many solicitors and other professionals ask whether that success can be transferred to the service sector.

Studies have shown no decline in effectiveness when used for professional services. According to HubSpot, 96% of marketers agree that videos increase user understanding of products and services.

Even though this figure has fluctuated over the years, it has never dropped significantly below 90%, demonstrating the enduring effectiveness of video for professional services.

Why the legal industry should be using video in their marketing

The UK is a prime market for online videos. In the third quarter of 2022, online videos reached 85% of UK Internet users.

Apart from the fact that Internet users love video content, other reasons to invest in video marketing include:

 

It Works – Approximately 71% of B2B marketers and 66% of B2C marketers are using it. Video marketing is highly effective for various purposes regardless of industry and audience.

Strengthen Relationships – Build personal relationships by showing the real you. It’s an easy way of breaking the age-old stereotype that lawyers are naturally cold and distant. This also has the dual benefit of making yourself more trustworthy through humanisation.

Build Your Brand Image – Video content enhances your brand awareness. It’s also a showcase for who you are as a brand. Ultimately, thousands of legal professionals do the same thing you do, but your brand differentiates you from the rest.

Get Found on Google – SEO is how you get found locally and nationally. Video content is an easy way to improve your rankings, with videos being 53 times more likely to appear on the first page of Google.

Showcase Your Expertise – A significant part of video marketing is showing your authority and know-how. You want to show prospective clients how skilled you are. With explainer videos, you are already positioning your company as an authority.

 With so few lawyers considering video marketing, it’s a blue-water zone you can exploit to stay ahead of the competition.

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Types of video marketing for law firms

With the benefits of video marketing for law firms established, where should you begin?

Here’s a rundown of different types of videos solicitors can look into.

Brand awareness videos

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Brand awareness videos are designed to tell your brand’s story and the person behind it. Messages that drive brand awareness include:

  •   Your story.
  •   Who your firm is.
  •   What is your mission?
  •   Your culture.
  •   What you do.
  •   How you make life better for your clients.

These videos explain a little about what separates your law firm from the rest by digging into how your firm came to be and where it’s going. It’s not about telling people how great you are; it’s about telling people who you are.

Solicitor profile videos

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Law firms themselves are driven by the partners and legal professionals within them. Nobody looks to hire a leading law firm. They want to hire a leading lawyer because that’s the person guiding them through the legal system.

As part of brand awareness campaigns, it’s wise to include some solicitor profile videos highlighting your firm’s key figures. Again, focus on what makes them unique and their stories.

It’s all part of humanising your firm and demonstrating the real people behind the curtain.

Client testimonial videos

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Client testimonials are precisely what you would expect. They are opportunities for some of your former clients to discuss their experience working with you.

This is one of the most effective types of marketing for law firms because the recommendation comes from an independent party, not you.

Informational videos for search

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Informational videos focus more on the “education” aspect of the legal business. Many people are confused by the legalese they see and hear on TV.

These videos explain different legal concepts, provide an understanding of your rights, and go into the process of filing a case or defending against one.

Some ideas for informational videos include:

  •   Explaining legal terminology.
  •   What to do if involved in X situation.
  •   Debunking common legal myths.

YouTube channel videos

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Posting videos on traditional social media channels is highly recommended, but the key to law firm marketing is to build a following on YouTube.

As the single largest video-based platform in the world, YouTube is a “must-have” as part of your marketing mix. If you’re eager to get subscribers quickly, you could even post some Shorts, which are Youtube videos of 60 seconds or less.

Social media video ad campaigns

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Ad campaigns with video are among the highest ROI paid advertising options available to law firms.

These videos offer brand awareness, reach and engagement on specific social media platforms. It can be tricky to get an impactful ad, so be prepared to indulge in A/B testing.

Retargeting video ad campaigns

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Retargeting video ads focus on hitting the people who have seen your ads or engaged with you before. Two types of retargeting exist:

  1. Video Watcher Ads (VWAs) – Ads served to people who have already watched a previous video.

  2. Video Content Ads (VCAs) – Ads served to users who have performed specific actions on your site.

In all cases, retargeting video requires a tracking pixel placed on your site to follow users and what they do.

How to create a video marketing strategy for your law firm

Before you can dive into creating videos, you need a strategy. This includes knowing your market, keyword research and determining your goals.

Here’s a quick rundown of some of the steps you’ll need to cover for lawyer video marketing:

 

Set a Goal – Setting a goal draws the line between success and failure. Is the goal to educate, generate business, or build your brand?

 

Conduct Competitor Research – Check what your closest competitors are creating and note what they’re doing to inform your ideas.

 

Do Audience Research – Use your analytics to determine your ideal audience. Then research how to reach them. Areas to focus on include age, location, gender and interests.

 

Determine Keywords – Keywords are just as crucial for videos, but not for SEO purposes. Instead, keywords help you figure out which questions your audience are asking, allowing you to build videos around them.

 

Track – Finally, once published, diligently track your video metrics and how those metrics translate to site metrics, such as visits, click-through rates and inquiries.

 

Regarding platforms, put your content where it will best be received. TikTok is geared toward short-form content, whereas YouTube is better for long-form content. You may also want to embed videos on your site where relevant. However, there’s no reason why you cannot use a social media scheduling tool to post your videos everywhere. 

After all, what have you got to lose?

Law Firm Video Marketing with Tao Digital

Interested in harnessing the potential of a video marketing campaign for your legal practice? Get in touch with one of our marketing experts to learn more about what could work for your law firm.

We’ll run through everything from your current market footprint to your goals and expectations to determine the best legal video marketing solution. To learn more, contact the Tao Digital team now.

Link Building for Law Firms: How it Works

Link building is a staple of law firm SEO. Successful link-building campaigns can elevate your brand to the top of Google’s search results for the most lucrative keywords.

For example, the first Google result holds a 28.5% click-through rate. Understandably, reaching these top spots can deliver more eyes and business for your law firm.

So, how do you run a successful link-building campaign?

The purpose of link building for law firms

Link building means getting other websites to insert links pointing to your content. It’s a critical signal Google looks for. It is thought, based on data through many studies, that the more backlinks from reputable websites, the more trustworthy a page is.

From a law firm’s perspective, link building is one of the key performance indicators for their SEO campaigns. Solicitors across the UK build links to boost their rankings and attract more traffic.

However, it can also be used to build and solidify relationships within the industry, which can support their businesses in other ways.

 

What do backlinks accomplish for law firms?

Backlinks accomplish a range of goals. The obvious benefit of attracting backlinks to your website is bolstering your SEO efforts. According to Search Engine Land, backlinks are one of the top two criteria Google looks at when determining their rankings.

Not all backlinks are equal, though. It’s all about quality over quantity. This is why a backlink from the BBC News website will always outweigh backlinks gained from local UK newspapers.

Besides rising up the Google SERPs, why should your law firm invest in link-building campaigns?

 

Expand Your Reach – Naturally, the higher you rank, the greater your reach. Hit the top three spots, and you’ll get the most traffic from that search term. A more extensive reach means more business.

 

Build Industry Relationships – It’s also a chance to enhance your site’s credibility and forge relationships with others in your line of work.

 

Open Collaboration Opportunities – Every time sites link to each other, a professional relationship is launched. This can result in future collaboration opportunities online and perhaps even in the real world.

 

In short, if you consider online to be an essential channel for attracting clients to your practice, you cannot afford to ignore the role of backlinking in digital marketing.

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Basic link building terms to know

Unfortunately, link building takes time and patience. Approximately 41% of SEO experts agreed that link building was the most challenging part of optimising a business for the web. 

Whether you’re managing your link-building campaign in-house or outsourcing it, it’s important to know specific terms. Here are the top 10 link-building terms with definitions.

Backlink – A link from one website to another.

Anchor Text – The clickable text of a hyperlink.

Link Juice – The value passed to a website through a backlink.

Internal Linking – Links that go to other pages on your website.

NoFollow Link – A link tag that tells a search engine to pass no authority to the page you’re linking to.

DoFollow Link – A link tag that tells a search engine to pass authority to the page you’re linking to.

Link Building Outreach – Connecting to other websites to acquire backlinks, such as through pitching post ideas and networking.

Broken Link Building – Gaining new backlinks by finding broken links on other websites and offering your content as a suitable replacement.

Domain Authority (DA) – Developed by Moz, DA predicts a website’s ranking potential based largely on link profile. The higher your DA, the likelier you are to rank higher.

Natural Link – A backlink acquired organically without any intention on your part.

 

What makes a good backlink?

Most marketers begin by examining the domain authority. According to Aira, 65% of marketers begin their journey by assessing a website’s domain authority to evaluate the quality of a backlink.

However, remember that Google hasn’t developed the “authority” metric. On the other hand, since link-building works, we know that Google definitely evaluates authority, somehow, within its algorithm.

Nevertheless, five factors should be used to evaluate the strength of a potential backlink:

  1. Organic Traffic – Large amounts of organic traffic indicate that Google believes a website to be trustworthy and reliable, making it more valuable.

  2. Relevance – How closely related is the subject website? As a law firm, a link from another law firm is more valuable than one from a cleaning company.

  3. Anchor Text – Anchor text is part of what Google looks at when ranking a page. In short, anchor text should accurately describe the page a link is pointing at.

  4. Placement – Where is the backlink placed? More prominent locations in a piece of content increase the likelihood of users clicking on it, which makes it more valuable in Google’s eyes.

  5. Destination – Obviously, you want to win more business, so a link to your contact or home page is incredibly valuable. The same goes for content-rich pages that can prove your authority and professionalism.

 

Generally, you should aim to get links from websites that already rank highly. Lots of backlinks to no-name websites won’t offer much in the way of value.

 

Link building techniques for law firms

Building backlinks is a time-consuming process, and SEO experts claim that the process is taking longer than before. In fact, 46.4% of SEOs said the process now took one to three months more than it previously did.

Commit to the ongoing process, and you’re likely to get the results you want. Let’s examine some actionable strategies for building backlinks.

Build quality content

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Build the content that people want to link to. Link-worthy content in the legal business is often relevant and newsworthy.

For example, many UK lawyers published content in 2023 about the UK government’s courtroom loss on their Rwanda asylum seeker plan. Obviously, ensure that anything you create relates to your speciality.

Get into legal directories

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While not as powerful as it once was, getting your practice into UK legal directories and claiming your social profiles on sites like Yelp is a great idea.

Some examples of prominent directories to tap include Infolaw, LawFirms.co.uk, and The Law Society.

Invest in guest posting

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Writing content for another site in exchange for a link is a prominent strategy solicitors use for getting backlinks when their online presence is small.

Choosing reputable, high-quality websites is the key to making the most of guest posting. If you’re struggling, consider tapping your professional network for potential guest posting opportunities.

It’s also a great chance to get other industry figures producing content for your site.

Get in the news

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Appearing in your local newspaper for a major case or because you did something noteworthy is an excellent way to build backlinks quickly.

Some law firms with a budget have even launched programs like scholarships or apprenticeships just to get into the local newspaper.

Be a professional resource

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Suppose you don’t have time to build your content, be a resource for someone else. Help a Reporter Out (HARO) is one such network that connects experts and reporters worldwide.

In exchange for providing your legal knowledge, you’ll get the chance to have your name and link appear on the publication’s website. HARO regularly attracts big-name websites, including Forbes, so it’s worth doing this.

Other link-building tactics for lawyers

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The above five strategies will enable you to set the foundations for a successful link-building campaign; but, you can employ hundreds of different strategies and ideas to build up your profile.

Here are just some of the other ways to build backlinks:

  • Get interviewed as an expert.
  • Appear on a podcast.
  • Leverage your university connections to produce content in educational settings.
  • Do something newsworthy.
  • Answer questions on Quora.
  • Hire a link-building specialist.

How measure the success of link building for your law firm

How do you know if your link-building campaign has been a success?

Since we don’t have access to the innards of the Google algorithm, measuring link-building success isn’t an exact science. Generally, you can expect to focus on six key metrics, including:

  1. Quality of backlinks
  2. Anchor text optimisation
  3. Quantity of backlinks
  4. Link position
  5. Referral traffic
  6. Return on investment (traffic, clicks, social media interaction, increase in business)

Finally, you can use the same tools to measure your website’s DA to see how your link-building campaign has impacted your business.

However, successful link-building begins and ends with execution. If you demand excellence in execution (and why wouldn’t you?), connect with the brand that increased one law firm’s leads by 174%.


Reach out to us about link-building by contacting our team now!

Local SEO for Law Firms: The Basic Steps

Local SEO has grown, with every type of land-based business taking advantage of it.

Countless statistics illustrate the effectiveness of local SEO and why you should pay attention to it.

For example, “near me” keyword searches have grown 900% in the last two years, and we already know that searchers actively visit the businesses they learn about in this way. So, it makes sense that law firms should also be working on getting in on the act.

Want to know what local SEO for law firms looks like and how to do it? Let’s jump in.

What is local SEO for law firms?

Law firm SEO is working to boost your brand’s website and online presence to acquire more visibility and leads through search engines. You may be doing this by:

 

Countless other techniques exist for boosting your SEO; but what is local law firm SEO? Essentially, it’s the same thing, but you’re targeting a specific geographic area.

With 40% of smartphone users relying on Google to find out about local solicitors in their area, this isn’t something you can afford to ignore.

Why is ranking in local search results important for law firms?

Running a law firm means you’re likely already snowed under with all the tasks that come with being in the legal profession.

So, why should you worry about ranking in local search results?

Let’s start with the obvious. Approximately 99% of consumers said they used Google to discover local businesses, and those looking for legal help will be looking for a local solicitors practice.

Other than that, more benefits include:

  • Better overall online visibility.
  • Appear before other law firms in your area.
  • Increase your in-office traffic.
  • Tap into the local shopping boom.
  • Gain more targeted web traffic.

 

All this adds up to more qualified leads that ultimately become paying clients for your law firm. Over time, this will only increase your law firm’s stature, resulting in more work and a bigger bottom line.

In other words, concentrating on your ranking is an investment that pays off every time, over time.

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Local SEO ranking factors

Ranking factors are the areas that SEO experts focus on in terms of getting the most results based on search engine guidelines. In other words, they’re the core battlegrounds your law firm should focus on.

So, what are the key local SEO ranking factors in 2023?

 

Google Business Profile – Formerly known as Google My Business, establishing your profile is vital to building your local presence.

 

OnPage Signals – This includes everything from the page titles you use to your meta descriptions and contact details.

 

Online Reviews – Well-reviewed law firms will consistently rank higher than poorly-reviewed ones. The more positive reviews you have, the more favourably Google will look at you.

 

Local Backlink Profile – Named in your local newspaper or recently won a community award? Google will see the links to these various articles and announcements and factor them into your local rankings. The same goes for online citations.

 

Searcher Proximity – Based on your map location, Google will rank businesses higher based on where the searcher is searching.

 

Searcher Behaviour – Click-through rates and the time a visitor spends on your landing pages will influence your rank.

 

Countless ranking factors exist, but focusing on the above will usually be enough to enable you to stand head and shoulders above the competition.

Suppose you have a well-optimised site that serves your target audience and a business name respected in the community. In that case, you’re already most of the way towards dominating your local SERPs.

Local SEO on Google

Whenever anyone talks about SEO, what they really mean is Google. Yes, Bing exists, but Google controls 83% of the search engine market, meaning this is where you should focus if you’re looking to improve your local SEO.

What exactly are the elements of local SEO SERPs? Or, what are the critical parts of the page you see when searching for a local business? Remember, 97% of first-page results will contain one or more of the following elements:

  • Featured Snippets at the top of the page.
  • Top and bottom page ads.
  • Video carousels.
  • Rich snippets containing extra information next to specific search results.
  • Site links.
  • ‘People Also Ask’ boxes.

 

Some elements are more relevant than others. In particular, there are three elements law firms targeting local SEO should look at.

Google Local Pack

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Local Packs, also known as the “Map Pack, ” contains three local results for a particular type of business and a prominently displayed map. These are the top three brands as designated by Google.

They also have a separate algorithm that contains many of the elements detailed above, but Local Packs focus more on your Google Business Profile and getting great reviews.

Google Map Optimisation – Find Out More

Local Services Ads

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Local Services ads are paid ads that enable local businesses to collect more leads via message requests and phone calls.

These are far more effective for local law firms because they are guaranteed to finish at the top of SERPs.

Google Business Profile (formally Google My Business)

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Previously known as Google My Business, your Google Business Profile is integral to your success (or lack thereof) in the local SEO battleground.

Claiming your business enables you to control how your business appears in local SERPs. This is where you can set your law firm’s address, map positioning, opening hours, phone number and more.

With 46% of all Google searches possessing local intent, not having a Google Business Profile is akin to being invisible.

Optimising your law firm’s Google Business Profile

Claiming your business and optimising your Google Business Profile isn’t rocket science. In fact, it’s so easy that a solicitor with no SEO experience can do it in just a few minutes.

To begin optimising your Google Business Profile, follow these simple steps:

  1. Visit the Google Business Profile website and either claim your law firm’s listing or create it.
  2. Ensure the business information you provide is up-to-date and accurate.
  3. Craft a business description that sells.
  4. Add high-quality images and videos.
  5. Collect as many reviews as possible from your clients.
  6. Share interesting content with the post feature to improve your discoverability.
  7. Leverage the Q&A section to provide helpful information about your legal brand.

 

Above all, ensure that the information on your Google Business Profile remains relevant and correct. Outdated information will only hurt your SEO footprint.

Or, use our “done for you” Google Business Profile service with Guaranteed top 3 ranking.

Local organic SEO for law firms

Local SEO is a slightly different beast, because whether you show up or not depends on many factors outside your control, such as who’s searching for you and where they’re located. However, hitting all the right local SEO ranking factors will improve your organic traffic, resulting in more leads.

Location pages

Law firms with multiple locations face a problem in ensuring they can individually target different geographical areas without causing any confusion.

For example, if you’ve got offices in Manchester and Liverpool, you don’t want someone from Liverpool clicking on your Manchester office and vice-versa.

Sadly, many businesses get these wrong because they don’t provide unique value and essentially copy-paste what’s already on their websites.

In other words, optimising for each location means making each location page unique so that you’re more likely to rank for each location search. This means creating separate but unique pages for your core areas, like ‘Family Law Solicitors Manchester’.

 

Local page optimisation

How do you optimise a location page to get the best results? Firstly, you should have a separate map pack and updated information for each location. It also helps to provide detailed information about every office’s service areas, complete with FAQs.

Here are some additional optimisation tips for managing multiple location pages:

  • Don’t duplicate content to save time.
  • Avoid spamming location-based keywords, such as “Best solicitor in Nottingham” or “Nottingham solicitor”. Add where needed (i.e. in your heading), and leave it at that.
  • Follow basic best practices, such as optimising URLs, meta descriptions and images.
  • Write content that’s specific to your location. In other words, what makes your Nottingham office different from your Leicester office?
  • Take original photos of the area.
  • Connect with other businesses local to you and show it.

 

The big takeaway for local page optimisation is to ensure it’s unique. Treat each location as a distinct business instead of just another part of your legal empire.

Building reviews for your law firm

Positive reviews for your law firm are one of the leading ranking factors in local SEO. Google’s philosophy is always to put the best businesses in the face of searchers to deliver value.

Naturally, a law firm with 500 reviews and an overall rating of 4.7/5 will be interpreted as the superior business compared to a law firm with ten reviews and a rating of 3.9/5.

So, from an SEO perspective, building up your Google reviews must be a priority. Other than providing an excellent legal service, you can generate reviews by:

  • Asking your satisfied clients.
  • Make the process simple, such as by providing a QR code.
  • Educate your clients on how important reviews are to you.
  • Integrate a “Leave a Review” button directly into your website.

 

Above all, there are no shortcuts to getting reviews. It’s a long-term process. Don’t try to game the system by paying for reviews for a quick SEO boost, as it will only cost you later.

Getting your firm featured in local directories and business listings

Getting your firm featured in local directories, business listings and publications is a primary local SEO ranking factor. It lends authority to your brand and proves you are a reputable staple in your community. 

In most cases, this is as simple as searching for said directories and listing websites and either doing it yourself or asking them to feature you.

But like any local SEO strategy, it’s not about taking a single action or focusing on one area. It’s about your law firm’s overall digital marketing strategy, and that’s where Tao Digital comes in.

Our expertise has enabled countless UK law firms to generate more leads and win more business while they focus on serving their clients. To learn more about online success in 2023 and beyond, reach out to us now.

How to Create a Law Firm Content Marketing Strategy


Content is king, and nothing has changed in that respect.

Producing content to rise up Google’s rankings and provide valuable information to your target audience is as old as the Internet itself. Today, 73% of B2B marketers and 70% of B2C have a content marketing strategy, and for a good reason. It works.

Content marketing is a core pillar of successful SEO, and the legal industry is no exception. But, like any form of marketing, you need a strategy, so here’s what you need to know about building one for your law firm.

What is content marketing for law firms?

As an art form, content marketing is a broad topic. Beginners often get confused about what it means and why they’re doing it. This is because content marketing as a concept can apply to various types of initiatives.

All forms of content have one goal: to share valuable content.

This is something that applies to every industry. In one study, 67% of marketers reported that content marketing won them new leads. From the perspective of the legal trade, content marketing can involve sharing content like:

  • Blogs
  • Q&As
  • Case studies
  • Video interviews

The point is not what type of content you have, but what type resonates with your audience. Getting this right opens up a whole new world of possibilities, with 96% of decision-makers saying that content marketing has been effective for their brands.

 

Should law firms invest in content marketing?

If you value gaining new clients via the online realm, content marketing is essential to getting seen. Your website might act as your virtual business card, but valuable digital assets offer a chance for prospective clients to engage with your brand.

Content marketing is a powerful channel for growing your practice when done correctly. Some of the reasons to invest in content marketing include:

  • Content marketing is crucial to bolstering a Law Firm’s SEO.
  • Strong content drives your social media presence.
  • Nailing your strategy can help expand your audience.
  • Content alone can nurture leads without picking up the phone.

Ultimately, the legal industry can benefit from content marketing as much as any other niche in the overarching economy. Today, 77% of lawyers use social media as a tool, so it’s a natural next step to add content marketing.

Does content marketing actually work for the legal industry?

Think that content marketing doesn’t work for legal practices? Think again.

If you have an audience that asks questions, you have a place for content marketing in your overall marketing strategy. The reality is that content marketing generates three times more leads than traditional marketing whilst costing 62% less.

It makes sense economically, and the results speak for themselves. If you’re still unsure whether it works for local solicitors, remember that SEO is universally important. Without content, you stand little chance of seeing any SEO progress.

 

What should a content strategy for a law firm include?

Writing a blog or shooting a video and tossing it onto your website isn’t enough to see results. Unlike Rome, building it and expecting people to come isn’t a viable strategy. Competition is too fierce, and without direction, there are no guarantees you’re even giving your audience what they want.

So, consider your strategy before thinking about what you want to create. Here’s what you should do before launching your content marketing drive:

 

Keyword Research – Keyword research tells you what people are searching for and what your audience is searching for. If people in Manchester are searching for a “judicial separation solicitor”, then it tells you this is a good subject to focus on, and for your area.

 

Competitor Research – Examine your leading competitors. What are they writing about? Which keywords are they using? How are they structuring their content? If it’s working for them, there’s a good chance it will also work for you, but you have to do it better.

 

Budget – Time is money. Whether you outsource or not, every piece of content takes time away from other parts of your business. Defining a content marketing budget early will help you to keep all your ducks in a row.

 

Content Type – Every type of content comes with its own pros and cons. Podcasts can be great for brand-building, but they also take massive amounts of time to produce and promote. Most law firms will start with basic blogs before investing in other content types.

 

Alignment – How will your content align with your brand? Consider matters like tone of voice, style and whether your content accurately depicts what you do.

 

Content Funnel – Building a content funnel is essential for turning casual readers into clients. Divide your content funnel into top, mid and bottom so that you can measure how effective your content is at converting.

 

These strategic aspects spell the beginning of a flourishing content marketing campaign. Every law firm will still have to endure a period of experimentation in the beginning, but once you hit on something good, you’ll be surprised at how effective content marketing can be.

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What type of content should law firms create?

Countless types of content exist. Maybe you’ve dreamed of having the number one legal podcast in the UK. Perhaps you’re looking at becoming a YouTube sensation. Regardless of how you approach content marketing, the only thing that matters is whether that content directly or indirectly results in more business.

So, what type of content is likely to work for your law firm?

Blogs

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Blogs are the core pieces of content available. They’re highly effective at delivering valuable information to your audience. Ultimately, a legal blog should educate the reader.

Service Pages

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Service pages are often used as landing pages in the legal industry. They tell your audience what you can do for them. They’re a place to provide a solution to a problem someone has, via your services.

Case Studies

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Don’t tell people how great you are. Show them. If you were involved in a landmark case that hit the headlines, make a big deal out of it. Writing about your big wins demonstrates to potential clients that you’re a heavy-hitter they can rely on to help them deal with their legal troubles.

Explainer Videos

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The law is complicated. That’s why explainer videos are so effective in the legal industry. Breaking down complex legal concepts isn’t just educational. It’s also an opportunity for you to introduce your staff and promote your brand.

Social Media

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Social media is also a type of content marketing. Due to the casual nature of these platforms, it’s a chance to make your team friendlier and more approachable.

Note that these five options are all great starting points if you’re taking your first steps into content marketing. Try not to do too much at once. A little done well will accomplish far more than casting a wide net.

Best practices for law firms creating content

There’s a misconception that answering the big questions is enough to make your content marketing successful. Whether you like it or not, law firms creating content must always have SEO in mind.

Here are some of the best practices all law firms should follow when generating content.

 

 

Answer questions in your content

Only 8% of search queries are questions, but even if you enter a few random words, Google will respond with question snippets. It underlines the importance of answering questions, so the easiest way to do this is by doing just that.

Sometimes, a big question may require an entire blog all to itself. On other occasions, an easy way to answer questions is to append an FAQ section to a piece of content.

Regardless, every piece of content should answer a question your audience has.

 

Featured snippet optimisation

Featured snippets are your shortcut to the top of Google. These are the answer boxes you see when performing certain types of searches. Approximately 30.9% of featured snippets rank in position one, and 8.6% of clicks go to these snippets.

Let’s get one thing clear. There’s no way to game the featured snippets system. Google decides as to who gets the snippet. You can reduce the time it takes by hitting niche questions your competitors aren’t answering, but higher-quality content always wins the race.

Some tips include:

  • Phrasing a question as “What is”.
  • Answer a question in two to three sentences.
  • Use well-structured headings.
  • Bolding the main section of your answer.

 

Create a content hub

Content hubs are a curated collection of content on a specific subject. It houses all types of content and divides it into a single subject.

The value of creating separate content hubs around your specialist areas is increasing engagement. They act as series that guide your reader through several types of content.

Keeping them on your pages longer and upping your click-through rates signals to Google that you offer great content. It’s also a chance to position your legal brand as an industry authority.

 

Prove your EEAT

Experience, Expertise, Authoritativeness, and Trustworthiness, or EEAT, is Google’s way of fighting against low-quality content, especially AI-generated. You need to figure out how you’ll hit these four points within your content.

Here’s how to do it:

 

Experience – This is proof that you’re not just rewriting someone else’s content. So, in the case of a lawyer, pairing a case study with an article on that case from a local newspaper would hit this point. An author profile including your credentials, whether you wrote or proofread the article, can also help with proving experience.

 

Expertise – Who are you? Using your leading legal superstar as the author would also hit this point because Google will scour the web for information on that person. If they’ve won industry awards, it automatically contributes to the “Expertise” rating.

 

Authoritativeness – This is all about who you are but with a twist. Google will also examine your entire website to see if that authority extends throughout. Content hubs help to build up your topical authority.

 

Trustworthiness – A combination of the previous three. You can’t aim for this one, but consistently producing high-quality content will contribute.

 

SEO optimisation for all content

Hitting all of Google’s best practices for content should be considered a bare minimum for all types of content.

For example, you should include headings, neatly divided sub-sections and meta descriptions for every page. Any good SEO consultant will ensure these basic SEO components are present throughout your website.

 

Updating and refreshing content

Evergreen content, or content that’s as relevant today as it was five years ago, creates a flywheel that keeps people coming to your website. Many brands have less than ten pieces of content that consistently attract new business for years.

However, the legal industry is especially vulnerable to disruption because of changes in the law. You may have written a lengthy guide on data privacy laws, but one change could make all that outdated. Google also takes note of that.

Regularly updating your primary content whenever there are changes can ensure they remain high-performing pieces. This doesn’t just mean changing the information but also updating your keywords and other SEO components.

Obviously, it isn’t practical to keep doing this with all of your content, but it must be mandatory with your best-performing pages.

Let Tao Digital handle your content marketing

Content marketing is one of the key pillars of quality SEO. You handle the expertise and let us handle the content optimisation, distribution and technical SEO tweaks. With an expert SEO consultant by your side, you can ensure that every piece of content is primed for success.

To learn more about what digital marketing can do for your Law Firm, reach out to us and let’s talk today.

 

How SEO and PPC Work Together for Law Firms

Search Engine Optimisation (SEO) and Pay-Per-Click (PPC) advertising are like fishing nets, capturing potential clients as they browse the internet, pulling them towards your firm with enticing bait (keywords) and reeling them in with strategic targeting and optimisation.

SEO is like a trawl net, casting a wide radius to catch a large audience. PPC is like a gill net, used to target specific species, targeting specific audience segments for immediate results. With the right combination of SEO and PPC techniques, your firm can have a steady stream of potential clients hooked and ready to convert into loyal clients. 

Want to know how SEO and PPC work together for the legal sector? Let’s dive in.

What is SEO for Law Firms?

Law firm SEO involves enhancing a law firm’s website and digital visibility to achieve a higher position in search engine results. 

This consists of implementing technical, creative and analytical strategies to improve website content and site structure, acquiring reputable backlinks and targeting appropriate keywords related to your firm’s areas of expertise.

An optimised law website ranks higher on search engines like Google, allowing potential clients to find and contact your firm, ultimately leading to increased leads, conversions and revenue. 

What is PPC for Law Firms?

PPC for law firms is a form of online advertising where you pay each time a potential client clicks on your ad. You’ll find PPC on search engine results pages (at the top), social media platforms and other websites. 

With PPC, you target specific keywords and demographics but only pay for the clicks they receive. The ad’s quality and relevance, keyword popularity and your budget determine the cost of each click.

Why SEO and PPC is important for Law Firms

SEO is takes time to produce results with ongoing efforts needed to improve rankings. PPC provides immediate results but costs more money up front – once you stop paying, your website traffic dwindles.

SEO and PPC should be used together because when a law firm ranks highly organically and has paid ads at the top of the page, it is more likely to be seen by potential clients.

For example, a law firm specialising in divorce law can use SEO to optimise its website for keywords like “divorce solicitor” and “child custody lawyer.” It can also use PPC to target ads to reach people who have searched for these keywords on Google.

Speak to us about a SEO and PPC plans today – Let’s get more leads! Contact Us

How SEO strategies work for Law Firms

By consistently implementing these strategies, your law firm can increase its online presence and attract potential clients who are actively searching for your legal expertise:

  • Keyword Research: The first step in SEO is identifying relevant keywords and phrases that potential clients use to search for legal services. These keywords should be strategically incorporated into your website content, meta descriptions and image tags to improve your site’s relevance and visibility.
  • Content Creation: You can create blog posts, articles and other forms of content with specific keywords and structures whilst demonstrating your expertise in your practice area. You can also optimise for local search, so when a potential client types in “Child law Solicitor in Manchester,” for example, your family law website will pop up (for what area/s you operate in).
  • Local SEO: If you want to boost your online presence in location-based searches further, consider implementing local SEO techniques like enhancing your Google Business Profile, creating content specific to your area and gaining mentions on relevant local websites.
  • Mobile Optimization: Your law firm’s website should be optimised for mobile devices. This includes having a responsive design, fast loading times and mobile-friendly content. Why? Over 50% of web traffic comes from mobiles!

  • Link Building: When other websites link to yours, it shows that you are a trusted and authoritative source of information. This establishes credibility in your industry and boosts SERP rankings.

How PPC strategies work for Law Firms

PPC (Pay-Per-Click) strategies utilise targeted advertisements on search engines like Google and Bing, and social media platforms like Facebook and LinkedIn. 

These advertisements are based on relevant keywords and phrases specific to your law firm and its services. When someone searches for a related keyword or phrase, your firm’s ad appears at the top of the search results, labelled as “sponsored content” or “ad.” 

You’re charged a certain amount each time someone clicks on the ad, hence the name “pay-per-click.” PPC strategies also allow you to target specific locations, demographics and behaviours, ensuring your ads reach their desired audience. 

Such a targeted approach attracts potential clients actively searching for legal services who are more likely to be interested in your specific practice areas. 

Another advantage of PPC is the ability to track and analyse ad performance. These metrics help you decide which keywords and demographics drive the most traffic and conversions, allowing them to refine your strategy for maximum impact.

 

Can you use PPC and SEO together?

Yes, PPC and SEO can be used together as part of a comprehensive digital marketing strategy. These two separate tactics complete each other, ultimately driving more quality traffic and conversions to your website. 

By targeting the same keywords through PPC and SEO, your business increases its chances of appearing in top positions on SERPs, augmenting clicks and conversions.

PPC and SEO data also inform each other’s strategies. For example, PPC data on keyword performance, ad headlines and other factors can help guide SEO efforts. In contrast, SEO data on keyword rankings and website traffic can inform PPC targeting and optimisation.

Does SEO or PPC have a greater ROI for Law Firms?

Generally, SEO has a higher ROI for law firms than PPC because it’s a long-term investment that generates organic traffic to your website for years to come. Once your website is out there, it is discoverable time and again.

On the other hand, PPC is expensive, especially if you’re targeting competitive keywords, and it only lasts as long as you can afford it. However, PPC is a good tactic to attract specific clients immediately. 

Truthfully, it’s a bit of a trick question as you should use both unless budget is an issue, in which case you’ll want to weigh the pros and cons.

The pros and cons of SEO vs PPC for the legal sector

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SEO Pros

  • Long-term investment: Once you start ranking for relevant keywords, you’ll continue getting traffic to your website for years, even if you stop investing in SEO.
  • Builds brand awareness and authority: When your website ranks well in search results, it shows potential clients that you’re a trusted expert.

SEO Cons

  • Takes time: Ranking for competitive keywords can take months or even years.
  • Complex and time-consuming: You’ll need to invest time and resources into creating high-quality content, optimising your website for search engines and building backlinks.
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PPC Pros

  • Generates quick results: You can immediately start seeing results from your PPC campaigns.
  • Highly targeted: You can target your ads to specific audiences and keywords, which means you’re more likely to reach people interested in your services.

PPC Cons

  • PPC is expensive: The cost of PPC ads can vary depending on the competitiveness of the keywords you’re targeting –  sometimes, it can cost hundreds per click.
  • Campaigns must be managed and optimised regularly: You need to monitor your spending and results and adjust your campaigns as needed.

How do you know whether your law firm should invest in SEO and/or PPC?

As a rule of thumb, you should invest in SEO first because its impact lasts longer, and then PPC. However, there are a few circumstantial considerations:

  • Your budget: SEO and PPC can be expensive, but SEO is typically a long-term investment. PPC can generate results more quickly, but you will need to continue to spend money on ads to maintain your visibility.
  • Goals: Do you want to increase brand awareness and generate more leads over time (SEO), or do you need immediate results (PPC)?
  • Competition: If several competitors already have an established online presence, it will take more time to gain traction with SEO alone. In this case, a PPC campaign momentarily levels the playing field.


Let Tao Digital take care of your SEO and PPC

Like expert fishermen skilfully select the perfect net to catch their target, our team is skilled at utilising SEO and PPC to attract potential clients to your firm. We have a case study, featured on the huge SEO platform Moz, about how we increased a Law Firm’s leads by 174%!

Don’t delay – reach out to us now and let us help you bring online success to your law firm.

Our Guide to PPC for Law Firms

PPC can be an extremely effective way for law firms to increase the number of leads they’re getting; but, how can law firms create a successful PPC campaign that delivers the desired results without breaking the bank?

What is PPC for law firms?

Pay-per-click, or PPC, is an online paid advertising model in which businesses pay a set amount of money each time a visitor clicks on their adverts. When undertaken correctly, PPC can help law firms achieve high quality leads. 

PPC for law firms involves using platforms like Google and social media to drive targeted traffic to law firms’ websites or specific landing pages.

Should a law firm invest in SEO or PPC?

Both SEO and PPC are great marketing tactics for law firms, and it is a good idea to consider both. They both have a few things in common that can support each other for a successful marketing campaign, which is why many law firms will invest in each one. 

Investing your time into SEO will inevitably help your PPC efforts. SEO is one of the best ways to get your law firm in front of the most relevant customers in your area. Since SEO helps to build credibility, users are more likely to click on your adverts since they know and recognise your brand.

Types of PPC strategies for law firms

There are several types of PPC strategies that law firms can utilise in order to achieve their goals.

Paid search marketing 

Paid search marketing is one of the most common types of PPC advertising. Search engines such as Google and Bing will show your ads to users who search for specific keywords. 

You can set up your campaigns by writing your ad copy, choosing relevant keywords with high search volumes and choosing, or creating, suitable landing pages on your site. 

 

Display advertising 

Display adverts are banners, images or text ads that appear on different websites and are selected to target a particular audience. These ads will link directly to your website and will take users to specific landing pages. 

They generally have a lower click-through rate than search ads, but they can be useful for building brand awareness.

 

Social media advertising 

Social media platforms, such as Facebook and Instagram, have high numbers of users who could be potential customers. PPC advertising on these platforms can help to achieve higher click-through rates to your website compared to other types of advertising. 

Social media campaigns can help to increase awareness of your products or services, as well as being used to target specific demographics and their interests.

 

Retargeting advertising

Retargeting uses cookies on a user’s browser to show them specific ads based on their previous online search habits. For example, if a user searches for family lawyers, they could see display ads for family lawyers in their local area. 

Retargeting can be included in:

  • Display advertising campaigns 
  • Search advertising campaigns 
  • Social media campaigns 
  • Email marketing campaigns 

How much should law firms spend on PPC?

Always a difficult one to answer. The industry is so varied, you may represent a very small niche legal offering such as ‘CCJ Removal services’ or ‘commercial auction conveyancing’. The PPC budgets will look a lot more appetising for these services than if you’re offering ‘residential conveyancing services’. 

The key thing when planning budgets for PPC is not to pull it out of the air. 

A lot of companies talk to us about managing their PPC campaigns and just suggest a budget of £1,000 per month, but this is just guesswork; or, even worse, all they can afford. 

Let’s take the keyword “commercial property solicitor” as an example. Google ads keyword tool suggests that in the month of October 2023, there will be 7,000 searches, to get the best cost per lead you really need to have 100% coverage when people enter it into the search box. 

To do this and be absolute top (number one in the search) all the time, Google says you need a budget of £6,100 per month. Now, this is the maximum you might spend, but it’s so important to think about the leads you might miss out on if you aren’t showing every time someone searches. 

You could have run out of budget by 10AM, but the good leads might be the people searching at 2PM. 

The best way to evaluate this is to start with a bigger budget and then reduce it based on the data you gain. 

If you get better leads at 3PM, each day you can always increase the bid at that time of day and reduce it at other times. 

There are a lot of factors that come into play when you are working out the ROI on a PPC campaign, not least the conversion rate of your landing page. If you convert 20% of those visitors into leads, you’ll be inundated with work, but if it’s a really bad landing page, you might get 1.5% and you’ll not have much work, but you’ll be draining your marketing budget very quickly too.

Speak to us about a PPC campaign today – Let’s get more leads! Contact Us

The benefits of PPC for law firms

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Target audience reached 

PPC campaigns allow you to precisely target your desired audience based on things such as location, demographics and search intent. 

Granular targeting ensures your ads are shown to potential clients who are most likely to engage with your services. This results in higher quality leads and increased conversion rates compared to other channels.

Measurable results and ROI

A major benefit of PPC is that it is measurable. Analytical and tracking tools that are built into platforms mean you can get detailed reports that outline the performance of your campaign.

This usually includes metrics such as conversion rates, CTR and CPI. From this data, you can then continuously optimise your campaigns for maximum ROI. 

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Immediate results 

As soon as your PPC campaign is launched, your ads can appear at the top of the search engine result pages. This will help your law firm to attract the attention of potential clients and push you higher in the rankings than your competitors. 

This instant visibility can be particularly beneficial in highly competitive niche legal sectors which are vital to gain the edge over competitors.

Flexibility and scalability 

With PPC, law firms can easily adjust their ad spend amount, pause underperforming campaigns or scale up successful campaigns. This flexibility allows law firms to optimise their marketing efforts and distribute their budget more effectively.  

How to set up a PPC campaign for a law firm

It’s important as a law firm that you set up an effective PPC campaign, otherwise you may be wasting your time and money. Listed below are the steps you should take to set up a successful PPC campaign. 

 

Set goals 

The very first step you should take is setting yourself goals for your PPC campaign. Think about what you want to achieve from it, who your target audience is, where you’re going to place your ads and so on. 

Some of the key parameters you should decide on before creating your campaign include:

  • Target audience 
  • Ad placement (search engines, websites or social media)
  • Desired outcomes (brand awareness, sales, lead generation or traffic)
  • KPIS (conversion rates, signups and revenue generated)
  • Types of campaigns (display ads, social media ads or product listings)
  • What location do you want to target
  • What devices do you want to target (mobile, laptops, tablets)

 

Research and select the right keywords 

It is vital that you choose the right keywords that are relevant to your niche and industry, otherwise, even if you do get a lot of clicks through from the advert, they are not likely to purchase from you. 

You can carry out keyword research by using tools such as Ahrefs to find out which keywords that are relevant to your niche have a high search volume. You should be choosing highly relevant, low-cost and long-tail keywords in order to get the best results. 

 

Create a campaign that resonates with your audience 

Once you have set your goals and done the research, you can now move onto creating your ad campaign. There are a few major elements that you need to optimise: these are the ad copy, a CTA and the graphics. 

For the ad copy, you will need to write persuasive and informative copy that will provide the user with information on what you offer and will therefore ensure that they want to click on your ad. Look at the specific keywords that you have found and create copy that is tailored to those words or query. The targeted copy should align with people’s pain points and entice them to click your ad. 

Make sure the CTA is short and in line with your goals. For example, if you want more leads, then you should tailor your CTA to prompt people to get in touch or sign-up. 

Each platform has its own specifications of the character limit for the ad copy, so always check with the platform you want to use before you start writing your copy. 

 

Optimise PPC landing pages 

Before you publish your ad campaign, you may want to create a landing page where people will be sent if they click on your ad. The landing page should be relevant to your ad, targeted and provide a seamless experience for the user. 

Landing pages are important because they directly influence how users convert into paying customers. For example, if your landing page is not neatly presented and looks disorganised, people will click out from your website as they will likely be confused and won’t know how to navigate the page. 

To create a landing page that will increase conversions, you should have:

  • A big headline containing the same information as your PPC ad
  • A clean and simple page design 
  • Clear, actionable CTAs
  • Cohesive copy to match your ad
  • Show what is being offered in the ad
  • A/B testing you landing page to see what graphics, page layout, copy and CTAs work best

 

Review and test your PPC campaign 

Just like with any other marketing campaign, PPC campaigns are not a one and done process. You will need to regularly review your campaign to check whether it is doing well or not and solve any problems. This will help you to optimise your ad campaign and get the desired results from it.

Here’s what you should do to review and optimise your PPC campaign:

  • Link your Google ads to Google Analytics to track the amount of traffic generated, the sales, lead generations, signups and so on.

  • If you have website ads, ask the host for the analytics data.

  • Check the reports to see if the data matches your goals for the campaign. For example, are you getting the number of email signups you expected?

  • If you’re not getting your desired results, you need to change up your keywords, modify the copy and so on.

  • If some keywords are underperforming, you can just completely remove them.

You should keep reviewing and testing your PPC ads until it produces the results you’re looking for. 

How can law firms track the success of a PPC campaign?

As we’ve mentioned, PPC is measurable. Regularly tracking and analysing your PPC campaigns performance is essential for identifying areas which could be improved, as well as successful areas. 

Law firms can track the success of their campaigns by looking at key performance metrics, such as click-through rates. These metrics can give valuable insights into the effectiveness of their campaigns and therefore make data backed decisions to amend or alter areas to improve results. 

Law firms can also benefit from the help of tools such as Google Analytics to get a deeper understanding of their target audiences behaviour and their campaign performance. 

When will you see results from a law firm PPC campaign?

Although PPC campaigns can show somewhat immediate results, as in a few days, they usually require around 2-3 months to work. Those initial months can be viewed as a trial period for your ad campaign, providing you with helpful data that you can use to improve the campaign. 

You can use this data to improve your keywords, bids, audience targeting and much more. Law firms can also benefit from A/B testing, which may take some time to get decent comparable results. From here, you can then see which campaign has worked better and move forward with it. 

PPC mistakes that the legal industry make

PPC may seem quite straightforward, but there are some things in which law firms may do incorrectly. This can lead to wasted time and money which could be avoided. 

 

Not setting up remarketing 

Remarketing, also known as retargeting, lets you show your PPC ads to users who have previously shown some initial interest in your services by visiting your website. 

Users will often leave websites without converting, so remarketing works as a simple way to remind them to take the next step on your site. 

 

Running campaigns for too long 

It’s much easier to generate meaningful traffic to your site if you have a lot of short term, smaller advertising campaigns. Make sure you refresh your campaign every once in a while to achieve the best results that also align with your goals. 

 

Using too many keywords in an ad 

It may sound like a good idea to put as many keywords in your ads as possible, but it can do more harm than good. Using too many keywords can actually lower or diminish the relevancy of your ad. 

To avoid this, use a small number of keywords, making sure that they are all relevant to your law firm’s message. 

 

Keeping under-performing keywords 

You should constantly be checking and reviewing your keywords to determine which ones perform the best and which ones don’t. Make sure your keywords are directly linked to your firm’s practices and landing page messages. 

 

Ignoring the appearance 

People are going to be most attracted to the visual elements of your campaign, rather than just the copy. This is why it is so important to have graphics that are equally as appealing as your message. 

You want your ads to stand out to potential customers, and choosing relevant images, colours, graphics and fonts to your firm is the best way to achieve this. 

 

Driving users to the irrelevant landing pages 

Always make sure your landing pages are correctly optimised for conversions. An appropriately optimised landing page is one that provides users with what they’re looking for when they click on your targeted ads. It should be useful, full of original content and have clear CTAs. 

For example, if your law firm has different locations across the country, make sure users are sent to the correct landing page relevant to their location.

Law firm PPC with Tao Digital

Interested in kickstarting a PPC campaign for your law firm? Have a chat with our team of experts to understand what could work for you. We’ll always run through your goals, expectations and current standing in order to offer the best solution, whether or not this is PPC.

Beginner’s Guide to Email Marketing

Email marketing is great for anyone looking to expand their reach to customers and prospects alike. 

It has become progressively more difficult over the years as spam filters get wise to marketing emails, but done right it can be a highly effective marketing tool. 

In this guide we will discuss some of the basics to help you start moving your email marketing in the right direction and turn it into a profitable channel for your business.

Email Marketing: How and When

When you send your emails, the timing is so important. Get this wrong and you could see no interaction at all or mass unsubscribe from your hard-earned lists. 

 

Bear in mind though, most email platforms like Active Campaign will bill you by the number of email addresses you have in your platform. 

 

Sometimes it might be better to let some go who are never going to interact. They’re costing you money, lowering your open rates and potentially hiking up your spam rates too.

Best day or time of the week for email marketing

If you run a bar or restaurant, you’ll likely see better returns from your email on a Thursday or Friday as people get in the mood for the weekend. 

 

A B2B company would normally find a Tuesday works great, but it’s well worth testing this as you never know. The different industry quirks can mean better open rates on other days. 

 

Within eCommerce, the best day will always be pay day, which is normally the last Friday of the month in the UK.

How often to send emails

This always depends on the industry you are in and what the subscribers on your list are happy with. 

 

It is so important to test these factors to make sure you aren’t losing subscribers due to not being active enough. On the flip side, being too active can annoy people with too much communication and lead to unsubscribers too.

 

That being said, we always recommend starting off with either monthly or fortnightly emails before starting to increase the velocity of your sends. This is purely down to making sure your subscribers don’t suddenly feel overwhelmed with the number of emails you send and head for the hills, in this instance hit the unsubscribe button or even worse, “mark as spam”.

 

Through trial and error you’ll be sure to find the sweet spot for the frequency of emails. You can even set up automations to create weekly/bi weekly emails. We do this within ClickUp – you can read about it here.

Best image size for email marketing

The answer to this is an SEO’s favourite saying – “It Depends”. 

 

According to Campaign Monitor, they use an email header image of 960px wide. This is due to the vast number of email clients there are in the world to open emails along with the fact most email clients are now fully responsive. Their email builder supports images of up to 20MB in size.

 

Active Campaign recommends you keep your image between 400 and 650 pixels wide. This completely depends on the layout you choose, however – some may be square images, some much wider. The maximum file size they recommend is 5mb.

 

Again, with Klaviyo, the image specifications depend on the design you choose. Like Active Campaign, the maximum file size they recommend is 5mb, however they recommend using less than 1mb where possible to avoid slow loading time.

 

Mailchimp recommends an even smaller guide of 1mb for all images.

What is a Good CTR for Email Marketing?

Again, this depends on your industry. Overall, a click through rate of around 2-5% is considered to be good. Mailchimp has a great table of average open rate and click through rate by industry, you can check it out here.

 

Click through rate can be improved in various ways, for example:

 

  • Making buttons or call to actions (CTAs) obvious
  • Improving your design, making it easy to show what you want readers to do or where you want to draw their attention to
  • Use powerful phrases in your CTAs, for example ‘save, start, now, join, win, exclusive’.

Best Practices for Email Marketing

In order to be successful, it’s essential to follow best practices. Here are some tips:

 

  • Ensure your list is opt-in: This is one of the most important rules of email marketing. If you don’t have permission from your subscribers, you could be facing spam complaints, unsubscribes, and even legal battles. Always make sure people have the option to subscribe to your list and that they are aware of what they’re signing up for.

 

  • Send relevant content: Don’t send your subscribers information that isn’t relevant to them. If they opt-in to your email list, they want to hear from you. Send them information that will interest them and help them in their everyday lives.

 

  • Personalise your copy: Personalise your copy with the subscriber’s name or other personal details. This makes them feel like you’re talking directly to them, increasing the chances that they’ll read your emails and take action.

 

  • Keep your messages short: Most people are busy and don’t have time to read long emails. Keep your email messages short, concise and to the point so they can be easily read and understood.

 

  • Use a clear subject line: Your subscribers should be able to quickly understand what the email is about by reading the subject line. Make sure it accurately reflects the email’s content so that subscribers don’t get confused or decide not to open it.

 

  • Test different types of copy: Not all copy works for everyone. Try different types of email copy to see what works best for your subscribers. This could include videos, images, articles, or even infographics.

 

  • Use A/B testing: A/B testing is a great way to see which email copy and subject lines are most effective with your audience. Test different versions of each to see which gets the best results.

 

  • Optimise your emails for mobile devices: More than half of all emails are now opened on mobile devices, so ensure your emails are optimised for these devices. Use a responsive design or ensure your text is easily read on a small screen.

 

  • Track your results: It’s important to track the results of your email marketing campaigns so you can see what’s working and what isn’t. Use analytics tools to track things like open rates, click-through rates, and conversion rates.

 

  • Use a reputable email service provider: Using a reputable email service provider will help ensure that your emails reach their destination and that they look great no matter what device they’re viewed on.

 

  • Use images sparingly: Too many images can slow down the loading time of your email and may cause spam filters to block the email.

 

  • Ensure your links work properly: Broken links can be frustrating for customers and may cause them to unsubscribe from your list.

 

  • Test your email before sending it: It’s always a good idea to test your email on different browsers and devices before sending it out to ensure that it looks correct and functions appropriately.

 

  • Use a responsive design template: A responsive design template will automatically adjust the size of your email to fit the device it’s being viewed on, ensuring a good user experience regardless of the device someone uses.

 

  • Segment your list: Segmenting your list allows you to send targeted content to specific groups of customers, increasing the likelihood that they will open and read your emails.

Email Marketing Tick list

Subject Line Tips

Subject lines are arguably one of the most important factors in email marketing. While it may only seem like a small part of your message, they are the very first impression you have on your recipients. This is why it is so important to craft a subject line which is compelling enough to get people to click through. 

 

Here are some tips for successful subject lines:

 

  • Learn by example. Seeing clever word plays or emojis is one of the best ways to get you thinking about how you could alter your subject line to be more compelling. Sign up to the newsletters of competitors in your industry and see what tactics they are using.

 

  • Keep it short and sweet. Email subject lines can be cut off if they’re too long, especially on mobile devices. Try to make your subject line 50 characters or less to ensure people scanning your email read the entire message. 

 

  • Avoid ‘no-reply’ send names. Thanks to the amount of spam people get these days, many people will ignore or delete email with an address like ‘noreply@company.com’. It makes the email less personable and prevents people from adding the email to their address book. 

 

  • Don’t make false promises. Your subject line is used to make promises to your reader about what your message will be. Make sure you are making a good commitment, and try not to get your email opened by false promises. This may bother your audience and they’ll lose trust in your subject lines. 

 

  • Don’t shy away from humour. Most people love a good pun, and it’s a great way to spice up your recipients emails. Don’t go overboard, but think of small ways you can incorporate humour into your subject lines.

UK Email Marketing Law

When you send emails for marketing purposes, you must be compliant with UK email marketing laws outlined in the Privacy and Electronic Communications Regulations (PECR). 

 

These rules outline specific things you must include in your marketing emails, such as disclosing your identity and providing a valid email address to all recipients. 

 

The PECR also covers:

 

  • Use of cookies or similar tracking technologies
  • Any form of electronic communication made for marketing, including text messages and emails
  • To make sure the communication service providers are secure, including customer privacy-directory listings, location-based data and other identifiers. 

 

Under the General Data Protection Rule (GDPR), recipients can prevent companies from accessing their personal data, which is any information related to an identifiable person. 

 

The seven principles of the GDPR include: fairness; lawfulness and transparency; purpose limitation;data minimisation; accuracy; integrity and confidentiality; and storage limitation. 

 

Under the GDPR, an individual’s consent is considered as a critical aspect. The consent can either be expressed or implied freely by the individual. 

 

Here are some tips to make sure your emails align with the UK laws:

 

  • Identify your emails as an advert. This can be as simple as having a clear subject line indicating the purpose of your email, such as phrases like “discounts this week”.

 

  • Make sure you have permission from your recipients. 

 

  • Include your business details such as a postal address.

 

  • Give importance to the unsubscribe requests. The opt-out process should be made as uncomplicated as possible and done within 10 business days.

Pros and Cons of Email Marketing

As with all methods of marketing, there are positives and negatives to both.

 

Pros:

  • Lead generation: Emails are an incredibly powerful form of lead generation and can lead to sales.

 

  • Segmentation: You can segment, tag or create lists for the exact kind of audiences you want depending on their interests. This is especially useful for eCommerce businesses who may offer products for a variety of different audiences, e.g. a footwear business that sells mens, womens and kids shoes. By segmenting them, you can avoid sending irrelevant emails to your main list and avoid unsubscribers.

 

  • Advertising directly to your audience: Other forms of advertising, such as social media, may not get directly in front of those who like or follow you due to the different algorithms on each platform, however with emails you are directly in their inbox.

 

  • Opting in: These people have opted in and WANT to hear from you. This is much different to other forms of advertising, such as paid socials, where you may not always be relevant to the audience.

 

  • Access to valuable analytics: There are so many analytics you can access that can give in-depth insights into your audience, such as the best times to send emails, which subject lines are working best, where your subscribers come from, how many times links are clicked in the emails and by who, how many sales have been made, etc.

 

  • Can be easy to build a list with competitions: There are a few incredibly easy ways to build your email marketing list. One way that has worked really well for our clients is via holding competitions where entrants enter their emails to enter. Through just a few social media posts for our client, Hirst Footwear, we generated over 700 email subscribers – you can read the case study here.

 

Cons:

 

  • Can be costly for small businesses: Startups and SMEs may find that some email marketing platforms are out of their budget until they have the financial backing and resources to see a return on investment.

 

  • Can take time to understand platforms and segmentation: If you’re a newbie to email marketing, it can take some time to get your head around using different platforms. If you get stuck and your email provider’s guides aren’t much help, some email providers can take up to a week to respond to an issue.

 

  • Can get caught in spam: If you suddenly receive a lot of spam complaints, some email providers can automatically filter you into your subscriber’s spam folders, rendering your efforts ineffective.

 

  • Design issues: Some email marketing platforms have an easier design interface than others. There can be limitations on some platforms, e.g. not being able to change the colour of buttons or images not aligning without having to edit code. 

 

  • Can take a while to find a balance between sales and messaging: It’s important to find that ‘Goldilocks Spot’ of your messaging – not too many pushy sales emails and not too many blogs/advice. Striking the balance will depend on your industry and how your subscribers respond, which can be determined by your CTR.

Summary

The more hands on you get with your email marketing, the more efficient you’ll become. Although it may feel overwhelming at first, following the steps above will help your campaigns achieve success. 

 

The more you learn what resonates with your audience, the more you can scale your marketing goals and deliver meaningful messages that will drive results.

Four Proven Tips to Optimise Images for your Website

Image showing a graphic of a man sat on a laptop

Undoubtedly, images offer tremendous benefits. A great user experience, high engagement, and brand exposure are a few of them. That is why almost every content creator tries to incorporate them into content strategies. 

Though they transform a text-heavy write-up into a visually appealing piece, they require search engine optimisation

Inability to optimise images can have a poor impact on SEO. Since image searching is in full bloom, competitors are working hard to bring their sites to the top. Therefore, image optimisation needs no compromise. 

But before discussing the tips and tricks, let’s try to understand what is image optimisation: 

What is Image Optimisation? 

Optimising images refers to delivering the best quality with minimum image size. To achieve this goal, we change various elements like image title, file format, dimensions, etc. 

When the image size is small, it brings less burden to the site, enabling it to load fast. A fast-loading website provides a great user experience and increases conversions. Besides this, well-optimised images are easier to crawl and help in boosting the SEO rank. 

Thus, to boost the business in the digital landscape, every marketer should learn about image optimisation. This article will share some valuable tactics to help you out. 

  • Never Forget to Add Context to the Images 

SEO experts always try their best to let search engines understand their images. Thankfully, adding context to the images is not difficult. Here are a few useful ways: 

Use Titles and Captions 

Since the attention span of visitors is low, adding titles increases the probability of converting them. In some browsers, titles appear when the visitor hovers over the image. It should be short and specific. 

For instance, if you use an image of a Palm Tree, a good title is “Palm Tree,” whereas just “Tree” can refer to a broad category. 

Likewise, captions appear below or above an image. They are the short description of the image. You can use keywords at the start of the caption but try to make them brief and catchy. 

For example, “best sites for stock images” is a good caption. But “cheap and reliable websites to get high-quality stock photos” look unnecessarily lengthy. 

Alt Text 

It is the text that appears in place of an image when the internet is working slowly. Thus, users get to know which image will appear. Likewise, as the name suggests, it is an alternative to an image and appears in front of people using screen readers. 

For creating a compelling alt text, incorporate keywords smartly. If you stuff multiple keywords, it will sound spammy, and search engines won’t understand the context of the image.

For example, a “Chocolate walnut brownie topped with white chocolate glaze” is a good alt text that makes sense. However, brownie glazed white walnut chocolate is inappropriate.

Structured Data 

Structured data is a pre-defined format through which we tell Google about the page contents. It provides rich results for the images, which also enhances the consumer experience. 

If we don’t back up the images with structured data, they won’t provide us any SEO benefits. They will just enhance the visual appearance of the page. 

  • Always Submit an Image Sitemap 

An image sitemap is a map that describes all images of your site. It includes an image URL, short description, alt text, licence, title, etc. The purpose of this map is to enable search engines to understand the purpose of each image. In this way, they will find it easier to index your site. 

Luckily, WordPress users can enjoy this feature for free. They don’t need to create a separate map for images as the platform automatically saves all their images in the main sitemap. 

Also, those already having a main sitemap don’t need to create an image sitemap separately. You can easily add information to your existing sitemap. 

But make sure to add accurate detail to each image. Otherwise, you won’t get any SEO benefits as search engines cannot match the information with the image. 

  • Use High-Quality and Royalty-Free Images 

Finding images for your site is not difficult. Start searching, and you will find billions of options. But every image is not the right choice for your site. You firstly need to see the copyrights and licence of the image. 

Stock images are available on several sites, but people only prefer reliable sources as they provide customisable and high-quality assets. These pictures portray a positive image of the site besides providing context to the search engines. 

Additionally, paid stock photos are a better option than free ones. Since they are not overused, they leave a positive impression on the visitors. Many new and established businesses use paid stock photos and provide a great user experience. 

  • Consider the Right File Format and Image Compression 

Try to understand the purpose of each file format. You can use JPEG when you want a drastic reduction in file size. However, consider PNG if the quality is your first concern in comparison to file size. If you are using animation, GIFs are the best option.

Once you have chosen the file format, thinking about compression should be your next step. Adding pictures without compression will take a lot of space and increase the loading time. Thus, the user experience will spoil. No one wants to do it, so compressing images is essential. 

Try to understand the two types of compression before proceeding: 

Lossy Compression 

It is a type of compression in which you compromise the image quality to decrease the image size. Thankfully, the quality compression is negligible. WordPress users can automatically get this feature for JPEG files

Lossless Compression 

Here you don’t compromise on the image’s quality, but you cannot significantly reduce the file size. The reduction of file size in lossless compression is just 5%. In some cases, marketers want to keep the premium quality of the images. Therefore, they opt for lossless compression. 

Final Words 

Image optimisation can let you achieve your SEO goals. If done correctly, it can help you compete well with your rivals. 

Tips like providing context to the images, choosing the correct format, and providing an image sitemap are helpful. Likewise, using the best quality images and considering the correct form of compression is essential. 

Following all these tips can let you optimise your website images without increasing the loading time. Add them to your SEO strategy today!

Ruler Analytics: ‘How SEO became our best acquisition channel’

Graphic detailing the title of the blog: Ruler Analytics for SEO

Laura Caveney, Head of Marketing at Ruler Analytics, has over six years of experience in digital marketing, working across digital content and SEO. She has worked in a variety of sectors, from the charity sector to the travel industry. Laura settled into Ruler in 2020 mid-pandemic to support the marketing team build on their current marketing strategy. 

Here, she explains how SEO has become their best acquisition channel over the past couple of years.

Thank you for taking the time to chat with us! We love seeing examples of SEO becoming the best acquisition channel for businesses. Tell us why you decided to make this your main focus?

When I first joined Ruler, we were getting the majority of our inbound leads via partner referrals. While it was fantastic to have this resource and strong relationships with our agency partners, content and SEO felt like a huge opportunity to improve results. 

The first job was assessing what we currently had and what was missing. Ruler had a small number of really high intent, middle-of-the-funnel blogs that were working well to drive demo enquiries. 

When we looked over the content we had and compared it to the marketing funnel, we found we were missing content from the top and from bottom of the funnel. We know that many marketers aren’t aware of attribution or that it could be a solution to their problem. As such, there was a huge untapped opportunity there with keywords we could use to kickstart customer journeys. 

Conversely, at the bottom of the funnel, we wanted to support current customers as well as those in the decision-making stage of the process to fully understand what Ruler was capable of and why it’s a better product than our competitors. 

While we knew building our SEO would take a lot of time and effort, it was clear even just from the handful of blogs we already had driving demos, that it would be worth it. 

How long have you been focusing on this?

Organic search has always been a priority for us and we have been making small waves of improvement incrementally. But, we really saw a shift after we realigned our strategy in January 2021. That’s where we found our feet in terms of content and SEO and started seeing amazing results. 

Now, we regularly assess our content and our strategy and shift to ensure that organic traffic grows month on month. 

Talk us through your strategy over the years. Has anything shifted through trial and testing?

When I first joined Ruler, the aim of the game was to just write more content. We got through a lot of blogs, and while traffic went up, there wasn’t a huge shift in traffic. 

We assessed what we had done and looked critically at what types of content we were creating and who they were aimed at. We found that a lot of our content was very top-of-the-funnel heavy. And, we were popping in demo CTAs left, right and centre and hoping they would stick. 

So, we decided to split out our content strategy into three funnel stages and we defined six content pillars. We went through all of our current blogs and applied each to the relevant stage and pillar. 

This exercise left us with clear gaps in our content that made it easy for us to see what was missing. From there, we researched keywords and titles that would fit the gaps that were left and got to work. 

While we created huge numbers of new blogs, we also capitalised on the SEO goodness of existing content. It took a year to get through our rewrites but we’re now in a position where we can do short, snappy updates and get our content into top rankings with much less effort. 

Our final focus for content in 2021 was creating data-driven pieces of content. We found highly relevant keyword opportunities and created our own data. Whether that was using the data from our product or tapping into our community, we were able to create strong, relevant statistics that other marketers would find interesting. 

This helped in two ways. First, we were creating highly-optimised content that was ranking well. And second, users were landing on our data and linking back to it. As such, our domain rating increased from 55 to 69 in a year with very minimal work on backlinking. 

Now, for 2022, we’re shifting again. We’ve nailed our SEO process, but now, we want to expand out into thought leadership. While our SEO content is working great at driving new inbound traffic, what we’re missing is the key to getting more people to stay. 

So this year, we’re going to share more data still. Our own tests and successes as marketers, plus insights to what we’ve learned during our time in marketing. I’m excited to see where this latest shift takes us. 

How have you found the process so far?

The process has been a long slog but our traffic has increased by nearly 300% from December 2020 to January 2022. And that year of hard work has put us in good stead to diversify our traffic while knowing that we can expect fairly consistent levels of organic traffic month on month. 

Some months we were writing 20 blogs between just two of us and at the time, it was hard to believe that that hard work would be worth it. And while getting through that big push of content was difficult, it’s got us to a really good base of organic traffic now that we can improve on and optimise. 

SEO is definitely a long-term game, but the rewards are so worth it. What advice would you give to others in a similar position in terms of timeline expectations?

Stick at it. The hard work is worth it in the end. There were times in 2020 when I felt like I couldn’t write another word. But, by getting through a big content shift like that, you just don’t know where you could end up. And just know, while it feels like all that effort is futile in the moment, in three to six months it’ll pay dividends. 

Do you have any future plans for increasing SEO focuses, or perhaps focusing on other areas?

Yes, we’re looking to continue creating data that is useful and valuable. And we’ll always keep our ear to the ground. We’re very lucky to be able to use an attribution tool as part of our regular reporting. 

With it, we can see the levels of traffic blogs are getting and how that’s translating into leads and sales. Even better is that we can see how organic search is informing customer journeys. Whether it’s from a first-click view of a blog or last-click conversion, we can definitively prove the impact of our content. This insight helps us understand a blog’s role in the customer journey, better plan for future content, plus tweak existing content. 

It’s been particularly useful from a CRO perspective too as it shows us if a blog is getting high traffic but low conversions, or vice versa. That gives us clear actions when it comes to rewriting and updating existing content. 

Ahead, we want to use this inbound traffic to develop our email offering. We love the idea of creating a community and want to use our success in dominating niche keywords to better support marketers with attribution, lead tracking and more.